Please i want to leave British Gas, i cant take it anymore

unhappychappy16

I have a complaint in for over 10 days now, i raised a complaint after first noticing after i signed up via MSE that BG did not request any meter readings. I phoned them and gave there readings over the phone about 4 days before the 10th october, i was told on the phone that the website is not working correctly and has had problems for months.

Then a day later i get an e-mail requesting my reading otherwise BG will estimate my bill, so i contact BG to say ive given you them.. im told over the phone that they have them and my account is fine and will be fully setup by the 26th of october.

Then for the next week after this i get an e-mail every 3 days requesting my meter readings, and now saying my account is not setup correclty because of the readings.
The person im dealing with regarding my complaint, i contact again to tell them about the follwing e-mails, i take screenshots and send them to prove there is much confussion over it all.

The complaints team respond and say to ignore any futher e-mails about meter reads as they got my readings on the 10th october, but i still have a complaint open as i also complain about my account showing errors in red text, which im told shouldnt happen because my account has been checked, but even today its coming up in red text saying system error.

So...... Today i get an e-mail saying ..

( You’ve recently been in touch with us to let us know about your concerns over your electricity account and this not being created 10 October 2016.

I’ve tried calling your mobile today but couldn’t reach you, therefore I thought it best to email you. My name is Lisa and I’ll be dealing with your concerns. My working hours are 8am – 5.30pm Wednesday – Friday and 8am – 12:30pm Saturday.

I’ve been passed your detail from Dave regarding the slight delay in creating your account and this then resulting in your online account not activating.

I just wanted to let you know that the account is now open using your opening meter reading of *****. You also be able to now log in to your online account and see your electricity meter readings, direct debit and current consumption.

Currently your account is on our Collective Fix October 2017 Tariff, there are other options that could save you money so when you’re next free, go to our website at https://www.britishgas.co.uk )

That is all they tell me after i complain that my account is not showing correctly...... shocking.

So i just logged into my account, and what do i find from the 10th october my meter readings have been estimated. ???????????? WHAT ???

My account says i must update my readings for both gas and leccy so i get the reading s a few moments ago and submit them, then a page opens to say ( The meter readings you give us is not what we were expecting, make sure to check u have entered the correct readings and try again. )
These readings are correct...
So i then check my account a few mins later and it now shows in RED TEXT... SYSTEM ERROR WITH YOUR ACCOUNT.

Also i paid my first payment 3 days ago, it should have been £64 a month ... what i signed upto but BG have only taken £35 and theres no information to say why they only taken £35.

Im more than frustrated now, im bloody sick..........

Ive replied to the person who is sorting my complaint, they said they will reply to me with so many days, im fedup i feel im bashing my head against a wall.

I would like to know if i can leave British Gas without paying a penatly as im stressed and sick and tired of trying to show that my account is a mess.

PLEASE CAN SOMEONE TELL ME IF I CAN LEAVE BRITISH GAS WITHOUT PAYING THE PENATLY..... ITS MAKING ME ILL BEING HERE.

I was with e-on for over 10 years, always paid my bills and never EVER had any issues regarding meter readings or website errors.

lilmishap

It will depend on them. As hard as it is , it worth going through full complaint process then involving ombudsmen.
I would also suggest that you get in touch with eon or ask BG to, when economy energy tried this with me RON came out and read the meter themselves.
Keep up with the complaint (get a complaint ref and insist it is dealt with as you intend to involve ombudsmen)and make it clear you want to leave WITHOUT agreeing to unless they waiver the fee.
There are agencies that can advise you have a google.

It took me months to get shot of economy energy, BG should be more efficient. But don't expect a quick fix

lilmishap

EON not Ron!

lilmishap

Worth noting that Scottish power (who gave the account to EE despite a debt) really sprang into action after I tweeted them several times. Eon have a Twitter as well. Try it these days companies have to pay attention to social media as its public!!

unhappychappy16

i dont use social media, i only commented here because i applied for a switch via this site.

JJ_Egan

How much is this penalty ??##if you are as you say sick it may well be worth paying them off .

unhappychappy16

£60 but why should i pay it ? They said my account would be setup by the 27th, my leccy is still not setup and there still demanding meter readings ive sent them 10 !!!!!!! meter readings in 3 weeks via phone,e-mail and they saying my leccy is still not setup because they have to estimate it.

What sort of support systems have they got running ???

Im being told to ignore emails requesting reads and then im getting e-mails saying my account cant be setup unless i give them reads.............

Also the person dealing with my complaint asked me to get back intouch with them over my account, each time i reply to their e-mail i get this " The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

Now you work that one out