Insured phone repaired - last two weeks not they say water damage?

paulfoel

Broke for Galaxy S5. Totally my fault - sat on it in my pocket. Screen broke, case shaped like a banana.

£50 excess with my insurance. Phone came back. I should have checked it was the same phone- I dont think it was.

Two weeks later it packs up completely. So I sent it back to the repair company the insurer uses.

Now they're telling me the phone was water damaged (not by me!) and one of the water indicators has been removed (again not by me!)

Which leads me to strongly suspect this is not my original phone.
Insurers now says this is separate damage and want another £50 excess....

What can I do about it?

paulfoel

Its a galaxy s5 too which is suposed to be fairly water resistant. Id know if Id gotten it really wet!

ballyblack

What is the IMEI of the original phone.
It should be printed on the box.

Check this with the IMEI on this one by typing *#06#

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.dll/,/?New,Kb=Mobile,Ts=Mobile,T=CaseDoc,Case=Obj(6589)

Anthorn

Agree with ballyblack: Compare the IMEI with the original IMEI on the original packaging. For Android try opening the dialer and tap *#06#

paulfoel

Yes if I can find the original box - it would be interesting to know this information.

Im a little suspicious that the phone sent back after the original "repair" was, in fact, one they had refurbed and now given to me.

ballyblack

The IMEI of the original phone may be recorded by the supplier, if you bought a phone on a contract or on the receipt if you bought it outright