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Dial-a-Phone/3
georgedawes
Posts: 103 Forumite
in Mobiles
I have just had my mate on the phone steaming that 3 wanted to charge him £17 for a new sim with his old number on it.
Basically he had his phone stolen/lost about 6 weeks ago,been through the usual
crime number and filled the forms out for dial-a-phone's insurance company sent the cheque for the excess(£25) and waited.Eventually after 5 weeks of phone calls and letters asking where was the phone,it has arrived yesterday.Hooray
When he has rang 3 to get it connected back to his old number they say they cannot because the phone that he has been sent by dial-a-phone is a payg and that he will have to pay £17 to get a replacement sim with his old number before the phone was lost/stolen.
Has anybody else come across this or are they trying to pull a fast one??
Many Thanks
Basically he had his phone stolen/lost about 6 weeks ago,been through the usual
crime number and filled the forms out for dial-a-phone's insurance company sent the cheque for the excess(£25) and waited.Eventually after 5 weeks of phone calls and letters asking where was the phone,it has arrived yesterday.Hooray
When he has rang 3 to get it connected back to his old number they say they cannot because the phone that he has been sent by dial-a-phone is a payg and that he will have to pay £17 to get a replacement sim with his old number before the phone was lost/stolen.
Has anybody else come across this or are they trying to pull a fast one??
Many Thanks
0
Comments
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seems a bit of an odd price like, a new sim i would have imagined would have cost £5 or so. Did they pause the contract when he reported it stolen or has he been paying for it for the 5 weeks without having the phone?Nice to Save. To save it's ____0
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lofty wrote:seems a bit of an odd price like, a new sim i would have imagined would have cost £5 or so. Did they pause the contract when he reported it stolen or has he been paying for it for the 5 weeks without having the phone?
No he has been paying for it al the way through,that's why he is steaming about it.
Not only has he paid £25 excess on the insurance,£10 to cancel 2 cheque's because dial-a-phone say that they lost the first one that he sent in and he had to pay Singlepoint £20 for a pac code to transfer the number that 3 now want to charge £17 for him to keep.0 -
A bit different, but I lost my Orange sim last week and had to pay £15 for a replacement!!!0
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It seems he got on the phone to Dial-a-Phone and let them have it!! They told him that if he pay's the money to 3 and keeps the bill that they invoice him with,they will reimburse him for all the costs and will give him something for his missing line rental as well.They didn't say what though!!
Why did they not tell him in the first place that he could have problems and this is the way to go about it?0
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