Turkish Airlines

Simon1969B

My family were delayed by Turkish Airlines in September travelling from Gatwick to Dalaman. We had a connecting flight from Gatwick through Istanbul and onto Dalaman. The flight out was delayed by 1h15min arriving which meant that we missed our connection and and finally arrived in Dalaman almost 5hrs late. Assuming that we had a case to claim we used the Resolver app to instigate claims and were repeatedly fobbed off with excuses that they were not a European Airline and were not bound by the EU Rule. They did accept that there were delays but quoted various case law to defend themselves. I decided to engage one of the "leading" no win no fee specialists, accepting that I would loose a percentage of the claim but acknowledging that they would do the hard work to recover the claim. I was surprised when after several days of filling out contracts and forms that they 48hrs later they decided to close the case stating that the delays were a result of air traffic control and were not claimable. I questioned this and was told that there was nothing they could do as they had been told by the airline that the reason for the delay was outside that which I could claim for.

I was surprised to find out today from a friend that traveled with us on the same flights (she sat next to my wife!) that she had been offered E400 compensation direct from the airline (admittedly in the form of vouchers) but the email did accept that the airline was at fault for the delays.

Quite apart from the fact that we both had different experiences with Turkish Airlines I was, and still am, fairly surprised at the speed in which this specialist firm (that claims to have 10s of thousands of claims every day) gave up at the first hurdle.

Moral of the story - don't ever think that these specialists can do a better job than Joe Blogs on his/her own. Quite frankly, they have been a total waste of time and energy.

Our friend is holding out for the cash rather than the vouchers and I have taken to reopening the claim direct with the airline.

glentoran99

Who were the firm?

Voyager2002

Is it possible that the friend is winding you up?

Simon1969B

Turkish Airlines

Simon1969B

No wind up, I have a copy of the email to them from Turkish Airlines Customer Services admitting the delay and offering the voucher as compensation.

glentoran99

Simon1969B wrote: »

Turkish Airlines

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No who where the claim firm?

ttoli

This is not unusual for Turkish Airlines, I work for a Tour Operator here in Northern Cyprus and we book alot of flights with them, affected passengers get 400 Euros compensation in cash if the Go to the TK sales office + if your flight is rescheduled to an unacceptable timing , they offer a full cash refund.