Amazing Customer Service From Next

gunsandbanjos

I ordered a lovely suit for my boyfriend from Next's online clearance section. Total cost £45 for the trousers and jacket.

Picked them up and took them home, unfortunately the trousers sent were (a) not what I ordered and (b) not a match to the jacket.

Went into store and explained showing my order and that what I received was not what I ordered. In store staff were lovely and deduced that the trousers had had the wrong tag put on them.

Unfortunately due to it being clearance stock they couldn't check instore if the trousers were in stock anywhere I'd have to phone the directory. So I took the jacket away and phoned the directory. No stock anywhere on the trousers.

Directory staff were as lovely as instore staff and very generously told me to order ANY other suit online and they would honour the sale price!!!

Fantastic service, small mistake remedied immediately and definitely in my favour.

Well done next.

agrinnall

gunsandbanjos wrote: »

Directory staff were as lovely as instore staff and very generously told me to order ANY other suit online and they would honour the sale price!!!

That is an impressive response and well worth highlighting on here.

gunsandbanjos

agrinnall wrote: »

That is an impressive response and well worth highlighting on here.

I was amazed, fully expected a 'sorry it's clearance nothing we can do', or maybe a small discount off next order at the most.

Mr_Singleton

gunsandbanjos wrote: »

Directory staff were as lovely as instore staff and very generously told me to order ANY other suit online and they would honour the sale price.

Haven't been into Next for quite some time but weren't Next suits described as ideal for a first job interview or your first court appearance?

gunsandbanjos

Mr_Singleton wrote: »

Haven't been into Next for quite some time but weren't Next suits described as ideal for a first job interview or your first court appearance?

Never heard that? Ended up with this suit which looks nice on http://www.next.co.uk/g64254s3
At £50 for trousers alone it should be not too bad quality.

DoaM

gunsandbanjos wrote: »

Directory staff were as lovely as instore staff and very generously told me to order ANY other suit online and they would honour the sale price!!!

They might have taken a different stance if you'd ordered an Armani suit ......

gunsandbanjos

DoaM wrote: »

They might have taken a different stance if you'd ordered an Armani suit ......

Haha, possibly. Their offer was very generous though and I didn't want to take the pee.

agrinnall

DoaM wrote: »

They might have taken a different stance if you'd ordered an Armani suit ......

I assumed they meant any other Next suit, I don't think they sell Armani, but if they did then they could have shot themselves in the foot .