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Talk talk retention

Had an online chat earlier about the new price increase,
Well wasted an hour of my time they wouldn't stick to the price agreed in April.
I have phone and broadband with them and on a reduced for 12 months, 18 month contract
Can I cancel within 30 days now

Comments

  • Kendall80
    Kendall80 Posts: 965 Forumite
    Ninth Anniversary 500 Posts Name Dropper
    Didnt they send out an email recently offering new customer discounts to existing customers? I opted in and my bill has gone from 43 to 30 a month.
  • Well I bet its going up ... sorry
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You should have a price increase email .
    The phone number gives you the right within 30 days to cancel without penalty .
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi Blueblood,

    I'm sorry to hear about this, you can avoid price changes by switching to one of our Fixed Price Plans. If you'd like us to investigate or want to know more information about this, please drop us a tweet (@TalkTalk) or register and post on our Online Community.

    Thanks,
    Becky
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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