Help. Sound Stopped Working On Laptop

child359

Hi,

I have a Toshiba laptop which I bought in January 2007. It has vista on it.

Up until last week my sound was working fine but then it grdually got quieter and now it has stopped working all together.

I have checked and the sound card is working correctly.

Any ideas what to do.

I HAVE TO WARN YOU I NEED SIMPLE ADVICE, I FREAK AT COMPUTERS AND I STRUGGLE TO UNDERSTAND COMPUTER LINGO:rotfl:

The_JinJ

Are you sure it's not your hearing fading away?......
Sounds like a hardware fault but best to check drivers are installed etc.

Try this for starters...

Go to Control Panel --> Sound & Audio Devices --> Properties --> Sound Playback and click on the down arrow - check that the correct audio is selected.

Start --> Control Panel --> Administrative Tools --> Component Services - a separate window will open and in left pane click Services, scroll down to Windows Audio service and if the service is set to disabled or manual, right click --> select Properties --> under 'Startup Type' change to Automatic. Click Apply --> Start then reboot.

Also check the volume or mute isn't on - this can be done with the FN key and speaker icon or left click speaker icon in the systray, untick mute if applicable and slide the volume up

Post back if no sucess and also the model of laptop

This will still be under warranty so should be fixed ok if it is a hardware issue

child359

The_JinJ wrote: »

Are you sure it's not your hearing fading away?......
Sounds like a hardware fault but best to check drivers are installed etc.

Try this for starters...

Go to Control Panel --> Sound & Audio Devices --> Properties --> Sound Playback and click on the down arrow - check that the correct audio is selected.

Start --> Control Panel --> Administrative Tools --> Component Services - a separate window will open and in left pane click Services, scroll down to Windows Audio service and if the service is set to disabled or manual, right click --> select Properties --> under 'Startup Type' change to Automatic. Click Apply --> Start then reboot.

Also check the volume or mute isn't on - this can be done with the FN key and speaker icon or left click speaker icon in the systray, untick mute if applicable and slide the volume up

Post back if no sucess and also the model of laptop

This will still be under warranty so should be fixed ok if it is a hardware issue

Heh, when it started to go quiet last week I thought it was my hearing going:rotfl:

The first suggestion everything is O.K. on that one.
The second suggestion those options did not come up on my control panel.
The sound is up to 100% and it states that my sound card is working correctly.

My laptop is Toshiba Satelitte A100-033
PSAANE-03J02GEN

I am hoping I have told you correctly. I did warn you, limited knowledge:rotfl:

spurs71

I had this recently on my Toshiba and I went to the Toshiba website found the model and downloaded the latest drivers, worked a treat.

Also my wireless connection is faster because improved drivers were available for that as well.

I hope that works for you.

child359

spurs71 wrote: »

I had this recently on my Toshiba and I went to the Toshiba website found the model and downloaded the latest drivers, worked a treat.

Also my wireless connection is faster because improved drivers were available for that as well.

I hope that works for you.

Thanks for this. I will try it:j

The_JinJ

Try Control Panel --> Switch to Classic --> Administrative Tools --> Component Services

For the drivers go HERE

In the drop downs select:
Product Type - Notebook
Family - Satellite
Product series - Satellite A Series
Model - Satellite A100 (PSAAN)
Operating System - XP or whatever you have
Driver Type - Sound
Country - UK
Driver language - English

Then click search
Should come back with:
27/03/07 - Sound Driver - Realtek Semiconductor Corporation - Windows XP - 5.10.0.5345 - World Wide

Click Sound Driver to download - file is called 'sound-xp-51005345.zip'
Unzip this, gointo the unzipped folder and click the setup.exe - it should then install the drivers
May be worth uninstalling the old ones first

Post back if any problems, success etc

child359

Hi there,

I thought I would update on my progress, yes it has taken me this long to do everything I did warn I was slow:o

I have installed the sound driver and other outstanding drivers which required updating since purchase but this made no difference.

I have also tried a system restore from before the sound started to get quiet and go completely and unfortunately this didn't work either.

Could this be a bug/virus of some sort? I have AVG free version installed on my laptop (sorry, according to Toshiba it is a notebook!!) would this pick it up if there was a bug or not?

Any other ideas of what to do?

I do appreciate all the help I have had so far:A

The_JinJ

The fact it 'got gradually quieter' sounds like a hardware fault to me - I would be looking to get this repaired under warranty. Was it bought locally to yourself? Or contact the supplier and go from there.....

child359

The_JinJ wrote: »

The fact it 'got gradually quieter' sounds like a hardware fault to me - I would be looking to get this repaired under warranty. Was it bought locally to yourself? Or contact the supplier and go from there.....

Thanks I bought it in person at John Lewis so will contact them.

I know this sounds a stupid question but do they let you have another whilst yours is away? I use mine everyday. I believe it was just the standard shop warranty I took out

banger9365

mite sound silly put have you turned it down or off using the fn keys on the laptop, there the blue one (on some),you have to press the fn key and then the voulume key (bluekeys on some)
you mite have to look at the manule for the keys

tomsolomon

Its not a Toshiba sattelite by any chance?
I bought one last year and the sound went.
They had to replace the mainboard....