Repair to a Worcester Bosch combi under guarantee

Crowdedhouse_2

Hello, wonder if anyone could advise please.


I will be having my combi boiler which has a 7 year guarantee, serviced soon. I have to use a different service engineer this time as the one who originally installed my boiler a couple of years ago is no longer available.


If this new service engineer finds anything wrong with my boiler
how does the guarantee work? Does Worcester Bosch pay him directly for any repair work he does or does he charge me and I claim it back from Worcester Bosch?


Additionally, am I only allowed to use service engineers accredited by Worcester Bosch, the ones named on their website?


Thanks.

molerat

https://www.worcester-bosch.co.uk/guarantee-terms-and-conditions

i. During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be repaired or replaced free of material and labour charges, providing that we have authorised or carried out the repair or replacement.
j. We will not accept or reimburse the costs of any third party who undertakes any work carried on the product or fits parts, unless we have approved such work in advance of it being carried out.

The easiest way is to use a WB authorised man as they will know how the warranty system works.

Crowdedhouse_2

Thanks for your reply.

southcoastrgi

molerat wrote: »

The easiest way is to use a WB authorised man as they will know how the warranty system works.

With the greatest respect that's rubbish, a WAI is only that because of the amount of WB boilers they fit, to be a approved installer is all about numbers & has nothing to do with whether they know how to repair WB boilers or not,

WB do their own repairs so if your boiler reqs a repair under warentee then it will be them that do it & not the guy doing your service

qsk

So if the engineer finds a problem during service, you would ask him not to do anything (and stop servicing possibly) and wait for WB to arrange for repair?

southcoastrgi

qsk wrote: »

So if the engineer finds a problem during service, you would ask him not to do anything (and stop servicing possibly) and wait for WB to arrange for repair?

That depends if you wanna pay him for labour & mats or wanna get it done under your warentee