BT only guarantee wired connection?

Changing

Nilrem wrote: »

No ISP will ever guarantee a wireless connection.

There are too many variables, even the best router can be affected by the internal construction of a building or interference from other networks.

My suggestion would be to do a wireless survey of the building, find what channels are in use, and if/where there are dead spots in the reception, and to do it using at least two devices (as some devices have much worse wireless performance, or might simply not work well with some other devices).

The tech area of the forum has a few threads on working out wireless problems from memory.

Thanks, I'm a bit clueless about this sort of thing but I can't see how there would be any interference from the building structure. I'm not being difficult it's just it's a small house, the hub can be right next to something and it still stays on the Orange light, there's just the two of us with only our phones and a laptop each and of course the problem only started when we moved to bt. I've spent most of the night trying to find out what the problem could be when the hub light stays orange but I'm not getting anywhere.

mwarby

Basically you can't guarantee wireless performance as no 2 buildings are the same, different interference sources and some materials wifi struggles with (eg foil lined plasterboard, big thick stone walls etc)

I think this might be a red herring though. I suspect that wireless is just most used, so the connection being down shows up on wifi first, a test down for tech support maybe of to short a duration for fault to reveal itself. The hub won't know is devices aren't connected due to environment issues by wifi, they could just be off. I don't know the model of hub you have but an orange light to me suggests the connection (to the exchange or cabinet) maybe dropping out

I'd check that all devices are filtered correctly(including sky boxes) as this could cause issues.I'd then check with hub in test socket (the lower half of master socket is detachable, revealing a test socket, this eliminates customer wiring such as extensions), as some extension wiring can cause issues, which some modems struggle with more than others. I'd then ask for another hub, as it's possible yours is in some way faulty

It might be useful to know, are you currently on a 'fibre' or 'infinity product' ? were you on a similar product before switching. If you've moved from normal broadband to fibre, this will show up any wiring deficiencies much more.

Buzby

The ASA stopped BT using its WiFi claim (as it was nonsense). If your equipment is fine when using a wired connection, and it is only WiFi that shows the slow speeds, then either the router is faulty or other routers it kit are impacting the channel your router is using. There are plenty diagnosis software offerings to sniff out what the problem will be.

As for calling out an engineer - they are correct, WiFi is not guaranteed so if it passes their checks, you pay. As for going elsewhere, there is only Virgin as they don't use xDSL so even if you take the hit and cancelled (paying the rest of the minimum term) you still may not be better off.

mwarby

Just had a look on the bt forums, it would seem the smart hub has many people experiencing similar problems of instability, with swapouts being as bad as the originals

I know many people have been happy with the home hub 5b (5a not nearly as good, down to internal chipset used). The are available on ebay for around £20 (not ideal but maybe preferable to getting another modem with same issues and sending back old one)

kwikbreaks

The Smart Hub srelf install user guide -


http://bt.custhelp.com/app/answers/detail/a_id/10477/~/user-guides-for-bt-broadband-and-bt-infinity-hardware

suggests that an orange light is a broadband connetuon problem and nothing to do with WiFi.

deanos

Go into your router settings and split the signal this may solve your problem it did with me and now my signal reaches much further and no issues, i think it confuses things as uses the same SSID separating it gives 2 different SSID's, for example in my office i wouldn't get any wireless now im getting 3 out of 4 on the signal

Put http://192.168.1.254 into your browser

Then choose "wireless" , then at the top of that page "change settings", you now have the option to separate bands

JJ_Egan

As above and turn off in Wireless the Smart Settings .