TalkTalk Trauma - Early Termination Fee

Drayton359

Yes It took me a good 40-45 mins to get it cancelled, had to keep asking as they kept trying to keep me by offering different prices and asked in the end if the person can do it or do I have to speak to someone else and then wouldn't confirm the leave date and quoted 30 days, got a take over date from new supplier which is before the 30 days about a week before so see if that will change, TT will apparently phone me to confirm someone else is taking over so either they tell me when or I have to ask, I will probably ask and will conform again that it will be penalty free.

Oh and was told I can keep my number, don't know why you was told you wasn't, just tell you new supplier you want the same number if that's what you want.

MickeyDaMouse

I've screenshot'd all the conversation and emailed it to myself. Any extra costs or loss due to talktalk's incompetence will see me make a claim against them.

I've asked for confirmation of the end of the contract and stuck to the rules throughout. If they mess things up it's on them.

Today's conversation is a fine example of why I'm leaving. The connectivity is useless and often sees me switching to 4G because their network lets me down. The fibre is slow (15mb tops). Customer service is shocking. They don't ever take proper ownership of a problem. And when you ask them to confirm something as simple as a cut off date they can't!! I spoke with Vodafone & BT so far. Both gave excellent service and could give exact dates etc. Interesting to hear I wasn't the first talktalk customer they've had enquiries from in the last 24 hours.

I would strongly urge the OP to keep up the fight. Talktalk have left me with no confidence in them. Poor product. Poor service. Good riddance.