cancelled Sky BB & calls..still no deal from them

ferry

I cancelled my BB and calls with Sky couple weeks ago on cost so only couple weeks til shutdown..
Not had any calls or emails from Sky to retain my custom and running out of time.
We cant really be without our BB or calls so its decision time..do we sign up elsewhere, call Sky or hang in there...?

cheers

mije1983

It will probably take a couple of weeks to switch so if you leave it much longer you will have some downtime and if you phone line gets cut off you may be liable for a cease charge (around £30).

So whatever you do call Sky back and cancel the cancellation, then you should be able to switch trouble free.

Retentions deals for BB seem to be thin on the ground at the moment from all ISPs.

ferry

Just been looking around the net for deals..
Blimey is it me or has BB with line rental just got more expensive recently?

What in your expert opinions would be a good price for,say,. Fibre BB /LR/weekend calls?

AndyPK

Yes prices do seam to have gone up over the past few months.

You can probably get sky BB for £2.50 + LR

You can log into your account online, and select I want to leave because of cost and it will give you a deal. Normally this is done before cancelling.

How did you cancel? normally they offer you this

teddysmum

I've always got a good deal with Sky, until this time, even though tv was already cancelled and due to go off next week.


The best I got was free ADSL, which dropped to a just half price offer.


They couldn't beat PlusNet's price, which includes a £75 cheque from them (ie not via a cashback site, which cannot be used in conjunction with the offer) for ADSL or £50 for one of the fibre packages.


I was told that Sky are concentrating on tv and have little interest in phone etc (but an all inclusive pack offered was equivalent to full price tv with a small phone/bb reduction), so I am letting tv go and have moved internet and phone to PlusNet.


I ordered yesterday and the phone will transfer on 21st October (notification sent today)ie 9 working days from Monday (the promise being within 10 working days for a straightforward changeover)

teddysmum

AndyPK wrote: »

Yes prices do seam to have gone up over the past few months.

You can probably get sky BB for £2.50 + LR

You can log into your account online, and select I want to leave because of cost and it will give you a deal. Normally this is done before cancelling.

How did you cancel? normally they offer you this

Sky's free ADSL , line with no discount and Anytime Extra calls cost £25.40, whereas, considering the £75 cheque, paying line rental upfront and having the same calls package (caller display is an extra 99p, though) PlusNet is only £18.23.


Also, as the latter's line is paid in advance , there will be no increase in price, but Sky have not yet had an increase (which has been £1 for the last 3 years), so it's likely to be £26.40 compared to £18.23.

AndyPK

No where did I say it was the cheapest.

The OP wanted to know what offer maybe forthcoming from sky.

And sometimes it just easier to stay somewhere.

teddysmum

AndyPK wrote: »

No where did I say it was the cheapest.

The OP wanted to know what offer maybe forthcoming from sky.

And sometimes it just easier to stay somewhere.

I did not assume that you were saying it was cheap, but I was pointing out that they are in fact expensive, as they are not doing deals anywhere near the offer you suggest (unless you are a new customer).