Energy Switch only part completed - What recourse do I have?

statesidemanc

Hi everyone.

I used a comparison site (compare the market) to compare energy suppliers at the end of July, when both my gas and electric tarriffs were due to expire.

I found the best deal, submitted the request under the Energy Switch Guarantee, and waited.

I was keeping my electricity with the same supplier - First Utility - and just taking up a new tariff. I was switching my gas from Npower to First Utility.

I was informed, under the switch guarantee, that everything would be handled.

It was only about a month or so later I realised I hadn't heard anything. I was still getting elec emails from First Utility, and I could see I was now on a 2017 tariff - as requested. However I then received an email from NPower, indicating I was on a standard tariff - not good.

I have since enquired with both compare the market and the energy switch service. CTM have confirmed the request to switch was for both electric and gas, and they do not know why this hasn't been carried out. They just said contact first utility. The energy switch service said I should have been contacted if there was issue, and said contact first utility.

They're all blaming first utility - my question here is - Can I do anything to prove them to be at fault, and claim any recompense for the time I've been on a standard tariff when I shouldn't have been?

Advice is much appreciated. Thank you everyone

dogshome

It is FU's responsibility to start and manage the Switch process as they are the gaining supplier, bar problems such as a debt owed to N'power, FU are the driving force in charge.

WRITE a letter headed Complaint to FU