'3' - common error ?

amizaki

Hi,

I got two contract from '3'. 1st one is 18 months half price (bcoz of clearence set) and 2nd one is normal 12 months contract.

I faced 1st problem for 1st contract about 6/8 months ago. after 6 months of my contract they charged me full line rental. but i suppose to get half price for full 18 months. when i contact with customer service after 3/4 days they told me they already issued bill so, they will adjust in next month's bil. but same think happened to my 7,8 & 9th bill they charged me full line rental and every time they told me they will adjust in next month's bill. finally, 10th bill they credited extra paid money into my account & fixed their problem(?).

2nd contract:: early this month that contract expried. before that contract expired i renew for another 12 month of my contract for £5/month for sim only. but, in 13th month's bill they still charging me full line rental £35 instead of £5. i called them and they reply same thing again. their system error. and they will fix the problem in next bill.

This time, i totally disappointed. i asked them i want to cancel the contract straightway. they refused and told me if i cancel the contract then, i have to pay full £35*12=£420.

so, i told them i will keep the contract but according to contract i will pay only £5 for my 13th month. no more. so, after more than 1 hr fighting with customer service dept, billing dept manager told me he canceled my Direct debit and after few days someone from billing dept will call me to pay £5 by CC. he ensured me that don't have to pay any extra charge.

but, 10 days past still nobody from '3' contact with me for payment for this month. in the mean time i called customer service for update. they told me same thing, some1 will contact with me.

so, my question is why '3' making same error to me again & again. is it only for me ? or other faced same problem from them ?

1 more thing, if nobody contact with me what will happened ? will they charge me extra ? will that effect on my credit history ?

sorry for long description and thx 4 reading....

dave111

my 18 month 1/2 price line rental deal has started to charge me £35 instead of £17.50 per month.

dan2002

hi all are they doing it with every one, as we have 5 contracts (there are 5 of us )and all on the 18 months 1/2 line rentals ,first of the 5 bills have come in today and its the 12th month bill and I was shocked to see I am being charged full price so I'm getting on the phone now and will let all know what happens

amizaki

thx 4 the reply dave & dan. so, they are doing this intentionally. but why they r doing such rubbish thing ? are they doing this so that they get extra money if some1 forget to check their bill ?
lolz

dan2002

hi all, 3 know all about this problem and are saying they are trying to resolve it (yea we will wait and see)when I phoned the first thing they said was I phoning about my 1/2 price line rental ,told me they will phone me back within 72 hours (clock is ticking)to tell me what is happening

amizaki

dan, yea same thing happened to me. after 72 hrs some1 will inform u that they will adjust in next bill.
but i think just before of ur next bill call customer service and remind them again about their mistake....hope next time their system will not create same problem(??) to u again...

the_big_fact_hunt

3 are totally useless, demand to speak to someone i their english office, they usually help. i dumped them because they were utter crap, the customer service is appalling

jpwilliams

I just spoke to 3 about a RAF issue, and as a "by the way", mentioned this thread. My 6 months is up on 28th Sept, the guy I spoke to said to ring on the 29th Sept and confirm the discount is reinstated. My billing date is 1st of each month, so hopefully I can catch this in time.