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3 Mobile PAYG- Charges for engaged lines?

jazzy
jazzy Posts: 1,112 Forumite
Part of the Furniture 500 Posts Name Dropper
I have a 3 mobile payg phone. Today I was surprised to find my credit had run out when I phoned my doctor's surgery several times when the line was engaged. I always thought that mobiles had no connection charge especially when the line is engaged.
Is it normal to be charged when making a call to an engaged line?

Comments

  • Ian011
    Ian011 Posts: 2,432 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    What was the prefix of the number? 01, 02, 03, 084 or 087?

    If a non-geographic number is in use, and if the call is picked up by the provider of the non-geographic number but the forwarded leg of the call cannot complete, they will generate some sort of engaged or unavailable tone, or a voice announcement, and you may well be charged for the call.
  • sparky93
    sparky93 Posts: 393 Forumite
    Part of the Furniture 100 Posts
    sometimes, the switchboard answers the call, but if no internal fones available, it plays its own , be it a engaged tone or a voice msg saying all busy try later or hold.....
  • Swipe
    Swipe Posts: 6,070 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    sparky93 wrote: »
    sometimes, the switchboard answers the call, but if no internal fones available, it plays its own , be it a engaged tone or a voice msg saying all busy try later or hold.....

    In that case, it's normal you were charged
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