POPLA appeal successful, then reviewed & failed

hoohoo

Bumping to see if there is any photos?

Coupon-mad

You can trust hoohoo, photos would be useful.

Bryen

Coupon Mad/hoohoo

Thanks for support, sorry for the delay in posting pictures. Its not a case of trust, I don't know where best to post the pictures from the operator to link across to a new post. I couldn't find a recommendation in the newbies bit and don't have anything set up to share pictures on line, so am a bit confused by all the choice.

Thanks for advice

Umkomaas

I don't know where best to post the pictures from the operator to link across to a new post.

To upload a photo/scan link, you first need to host it on a free photo hosting site (Photobucket or Tinypic), copy the URL, paste it here, but change the http to hxxp and we'll do the conversion. Newbies can't directly upload links to photos/scans until they've got a few posts under their belt.

Bryen

Hi. Thanks for advice, I'll try links to scans of NSGL photos of my car not displaying a valid pay and display parking ticket. The photos are hosted on Dropbox as I had an account with them.

No sign of a ticket on this one due to reflections, angle of the photo and the nature of a Honda Civic dashboard which "flows" round the speedo cluster so hiding the ticket from some viewing angles including those used by the parking officer who took the photos.
https://dl.dropboxusercontent.com/u/69338881/MSE%20Scan%201.jpg

Similar story for scans 2 and 3
https://dl.dropboxusercontent.com/u/69338881/MSE%20Scan%202.jpg
https://dl.dropboxusercontent.com/u/69338881/MSE%20Scan%203.jpg

Scan 4 the 17:56:58 picture shows the pay and display ticket in side view below the reflection of lampost.
https://dl.dropboxusercontent.com/u/69338881/MSE%20Scan%204.jpg
My photos show the ticket clearly but are not date stamped. They do however have a timecode in the jpeg and I have a witness statement from two independent people that the ticket was visible when we returned to the car. The time is around 7pm when the car was returned to.

One example is on this link
https://dl.dropboxusercontent.com/u/69338881/IMG_8814.JPG

hoohoo

Wow!

Are the scans the same quality as sent to POPLA, or have they lost a bit of quality?

I cannot see how POPLA possibly ruled their photos proved a ticket was not on show and that yours were not valid!

Coupon-mad

That is awful.

I would be tempted to complain to ISPA about this one even though ISPA hardly exist, it seems. They are still around so complain to them about this travesty. And to the local Trading Standards.

And send the whole lot to your MP and to Marcus Jones of the DCLG to show him an example of what happens when the BPA is allowed to 'pseudo regulate' private parking firms and the low level of POPLA decision-making and the rogue practices of parking firms. Your case has everything.

https://forums.moneysavingexpert.com/discussion/comment/71732680#Comment_71732680

Fight back.

Bryen

"Are the scans the same quality as sent to POPLA, or have they lost a bit of quality?"

hoohoo

The photos were sent to me by NSGL four to a page in a pdf as their evidence pack to POPLA. I needed to print them, take out my number plate and rescan so they lost a bit of quality, but they were nothing like the quality of my jpg photo in the first place. I assume the originals are, and my valid ticket would be even clearer on that one.

Bryen

On 3 January I received a second Notice to Keeper from NSGL. The first issued on 9 November was put on hold by NSGL on 22 November when I complained about not yet having seen the POPLA revised judgement.

My question is in my particular circumstances, should I reply to the Notice to Keeper to tell NSGL that I deny any breach of the terms that apply at the car park?

In particular I was displaying a valid Pay and Display ticket.
That I have clear photographic evidence and independent witness statements to support my case.
That their photographs do not prove that I wasn't displaying a valid pay and display ticket.
That appointment of debt collectors is a waste of time and a failure on their part to minimise costs as I deny any liability to them.
That I will robustly defend any court claim they bring against me.

Advice much appreciated.

Umkomaas

Is this a different charge to the one put on hold - a different date and/or venue?

If so you need to go through the initial appeal process, followed by a POPLA appeal.