Orange - Misleading price plan costs?

El_Rey

I am an Orange customer and use the Dolphin 35 price plan. The plan is advertised as costing £35 per month. When I checked my bill online I noticed that it says:

Charges excluding VAT.30.29. VAT at 17.5%.5.30. Total. £35.59. .Does everyone else have this problem? I know it is only 59p per month but over the 18 month contract period this works out at an extra £10.62, surely they can't do this?

Old_Gold

Is this your first month's bill? If it is then it may be for longer than one month. Sounds like maybe just a day extra. It depends on what day the billing is. Phone customer service and ask although it should say on the bill. Or you may have made a chargeable call.

El_Rey

Old Gold - I have been with Orange for a few months now. I definitely didn't make a chargeable call or go over my monthly inclusive minutes last month.

reehsetin

i see a lot of orange bills and ive never seen that on anyone elses, can you put a screen shot or scan of your bill up (without the personal info) or ring the billing dept it should be £35 inc VAT

El_Rey

Thanks. I will get in touch with the Billing department tomorrow.

Old_Gold

lfcsja good luck with their customer service. Touch wood I have always found them okay. Let us all know what happens.