Can someone please explain Wizzair flex change costs?!

gdedman

Hi all,
I urgently need some advice as my return flight is tomorrow.

I purchased wizzair's flex with my flight as I knew my return flight would be subject to change and their blurb proudly says I have unlimited flight changes for no fee, I only have to pay the difference in fare and difference in baggage fees.

I am going through the change process and there is a fare difference of €5 per person and there is two of us travelling.
On the right hand summary bar, through the whole process the fare difference is clearly stated and no other fees are listed.
However, at the payment page, the total due is €42 with no indication what this is for.

What am I missing?!
I paid for wizzflex at the booking phase yet there appears to be €32 worth of fees from sonewhere, yet this is not detailed anywhere. Their T+Cs don't shed any light on it either.

PLEASE can someone help?

Thanks in advance

eDicky

£32 is 2x £8, and I can see an £8 'administration fee' listed under Booking fees, which they might be sneaking in:

book.wizzair.com/en-GB/useful_information/service_fees

gdedman

I thought that, but it this is a change of one flight, not two so surely if they wanted to add a admin charge it should be €16 not €32.

Also, they should really not advertise a 'Flexible' add-on which costs €15 as having 'no fees' then add fees.

eDicky

Sorry my math was a disgrace. I guess you should call them if you're able...

Caz3121

did you have baggage on your booking...seems to imply it needs to paid again