Cheaper Tariff and bill query

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Do mobile phone providers have to tell you if the tariff you are on has a cheaper option?

for example my tariff was with o2 and it had the following

-unlimited calls
-unlimited texts
-20gb data
total cost was £33pcm

I have found they do exactly the same tariff (and have done for some time) for £28pcm. In short I have been paying another £5pcm more than I needed to.

Another question is I had a bolt on added this month and its not showing on the break down my bill but the total amount to pay still includes the bolt on, do you know if they can re issue the bill to show what I am paying for?

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  • d123
    d123 Posts: 8,631 Forumite
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    tilley441 wrote: »
    Do mobile phone providers have to tell you if the tariff you are on has a cheaper option?

    for example my tariff was with o2 and it had the following

    -unlimited calls
    -unlimited texts
    -20gb data
    total cost was £33pcm

    I have found they do exactly the same tariff (and have done for some time) for £28pcm. In short I have been paying another £5pcm more than I needed to.

    No, they don't, and you're generally contracted to the tariff you chose for your minimum term (usually you can move up in price but not down during the contract).
    ====
  • Jon_01
    Jon_01 Posts: 5,872 Forumite
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    If you take out a long contract (24 months) the odds are there will be a cheaper deal within that time span.
    That's why payg is sometimes a better bet.

    But it would depend on your usage.
  • tilley441
    tilley441 Posts: 94 Forumite
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    d123 wrote: »
    No, they don't, and you're generally contracted to the tariff you chose for your minimum term (usually you can move up in price but not down during the contract).


    out of contract just on a rolling month to month deal
  • d123
    d123 Posts: 8,631 Forumite
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    tilley441 wrote: »
    out of contract just on a rolling month to month deal

    Then it's your job to keep locking for a better deal, if you find one either move to it via PAC or get your existing provider to move you or match (if the deal is on another network).

    It's for you to do the research, unfortunately...
    ====
  • Nebulous2
    Nebulous2 Posts: 5,150 Forumite
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    I usually find a discounted/ cash-back sim-only deal with a one year tie-in. Letting it run on means going up to the full price, so you need to negotiate again at the end of the year.
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