B&Q Compensation?

Str4tm4n

I recently bought an immersion heater timer from B&Q. I paid an electrician to fit it. Unfortunately it was faulty. When on timer it switched the immersion on but didn't switch it off again. The immersion was on for three days before I realised. So I took it back and received a refund. I bought another one at the same store and again paid to have it fitted. This time it didn't work at all. I took it back and received another refund. I bought another one from the electrician.

So because of B&Q's defective products, I'm out of pocket by over £50.

Does anyone here know what my rights are in terms of some kind of compensation from B&Q?

[Deleted User]

Since you've already received full refunds of the purchase price, I can't see you being paid further "compensation" because you paid an electrician to fit the allegedly faulty products. Do you have proof that it was defective products rather than a poor installation which caused the problems?

photome

i doubt you have any rights to compo

it could have been the electricians fitting at fault

the timer may not have been set correctly either by yourself or the electrician

you could have mitigated your electricity bill by checking that it had gone off the first time or doing a test while the elctrician was on site by setting it on/off over a short period of say a minute

Str4tm4n

Thanks for those responses. I keep forgetting that these days the quality controller is the customer. There's no question they were fitted and set up correctly. I guess it depends on your point of view whether or not you feel it's a reasonable expectation that a product should actually work.

I bought an expensive guitar online from a "reputable" supplier recently and when it arrived it only had five strings on it and the quality of the finish was poor. When I rang to complain the shop guy said they sell a lot of guitars and don't have time to check them before they're shipped. I made it clear to him that when I was spending a good deal of money I expected as a minimum that someone checks it over before sending it out. Apparently I should have been aware that that's just the way it is "mate". I told him I thought his attitude stunk and I was sending it back and requesting a refund. He said he wasn't worried, they'd hang it on the wall in the shop and some "idiot" would buy it. Nice.

Lorian

Str4tm4n wrote: »

When on timer it switched the immersion on but didn't switch it off again.

Not sure there is any way at all the Immersion Heater can fail to cause that to happen, sounds more like a timer issue.

[Deleted User]

Lorian wrote: »

sounds more like a timer issue.

The OP is complaining about....a timer

[Deleted User]

Str4tm4n wrote: »

There's no question they were fitted and set up correctly.

Present proof that this was performed (twice) to the retailer and you may get a "goodwill" payment.

Not sure what the stringless guitar has to do with "faulty" timers.

unforeseen

Bought one from B&Q fitted by electrician - failed
Replacement one from B&Q fitted by electrician - failed
Bought one from electrician who then fitted it - all working.


Mmmm? pattern?

Str4tm4n

Moneyineptitude wrote: »

Present proof that this was performed (twice) to the retailer and you may get a "goodwill" payment.

Not sure what the stringless guitar has to do with "faulty" timers.

It was an example of my point that the customer now seems to be the quality controller.

Str4tm4n

unforeseen wrote: »

Bought one from B&Q fitted by electrician - failed
Replacement one from B&Q fitted by electrician - failed
Bought one from electrician who then fitted it - all working.


Mmmm? pattern?

I have a long and happy association with my highly qualified and experienced electrician. He didn't want payment for either the timer he supplied or for fitting it. I insisted on paying him.

Str4tm4n

Since I used an electrician as recommended on the packaging, I couldn't avoid paying to find out these timers didn't work. I think therefore I have a reasonable expectation that B&Q make some kind of goodwill gesture.

The guy I spoke to at the store seemed to agree. He gave me an address to write to, which is what I intend to do. I just thought I'd check on here before I do, just to see if anyone knew where I stood legally.

Unfortunately it hasn't proved particularly illuminating, but thanks anyway for all your responses.