Excessive Early Termination fee

Glynnpt

I just found out my son has received a letter regarding a Vodafone account of his. I am fully aware he has messed up big time, but the amount due is £990.25, of which £232.47 is outstanding call charges, and the remaining Early Termination Fee is £757.78. I understand that there should be a fee to deal with this, but a charge of over £700 seems very excessive. Is there any advice anyone can give me about dealing with this. I especially want to find out what his contract states. If he gives me authority, can we ask for a copy of the contract and all paperwork concerning the account. Any advice would be greatfull received

JJ_Egan

How long remaining on the contract and what is the monthly fee ??
Fee is usually the balance owed on the remaining months of the contract .

Jon_01

If early termination fee is that high it sounds like he's cancelled in the first few months of a 24 month contract, or was paying a huge amount for a top end phone each month!

mije1983

Jon_01 wrote: »

If early termination fee is that high it sounds like he's cancelled in the first few months of a 24 month contract, or was paying a huge amount for a top end phone each month!

A combination of both I would guess. It's going to be an expensive lesson for son/parent.

d123

Glynnpt wrote: »

I just found out my son has received a letter regarding a Vodafone account of his. I am fully aware he has messed up big time, but the amount due is £990.25, of which £232.47 is outstanding call charges, and the remaining Early Termination Fee is £757.78. I understand that there should be a fee to deal with this, but a charge of over £700 seems very excessive. Is there any advice anyone can give me about dealing with this. I especially want to find out what his contract states. If he gives me authority, can we ask for a copy of the contract and all paperwork concerning the account. Any advice would be greatfull received

It's as simple as monthly line rental x months left, you should be able to work it yourself from that and see if it's correct or not...

boatman

Does the termination fee include VAT?

d123

boatman wrote: »

Does the termination fee include VAT?

It shouldn't, last time I saw the ETC mentioned for Vodafone it was the line rental outstanding for the remainder of the contract, excluding VAT, and less a 2% rebate.

It's just easier to say months x rental to get an approximate fee...