Private transfer never arrived

unholyangel

powerful_Rogue wrote: »

Holiday was booked via Sunshine who then put the package together, so don't think a section 75 would work in that instance.

Worth a try and chargeback applies to both cc & dc and if its less than £100, chargeback has a £10 lower limit on mastercard and no lower limit on visa i think? Might be wrong on that bit. You just need to show you paid for services that weren't provided. Wont cover additional loss but might be able to get at least a partial chargeback for whatever you paid for the transfer.

Nothing to lose at least.

Unknown

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bris

No as you need to prove they breached the contract, they say they didn't you say they did so as you can see it's a your word against theirs situation. But as they have sent GPS proof they have the upper hand, you need something to counter this.

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Fat_Walt

powerful_Rogue wrote: »

I can see where you're coming from Bris, but i've never disputed that they car wasn't there. So the fact they sent the GPS proof I don't see as relevant. Im disputing the driver had the wrong name so wouldn't take us.

Waiting for the hotel to get back in touch with me, hopefully they may be able to assist in confirming we were there in plenty of time.

Apart from that, all we have is some photos taken of the front of the hotel which we're all date and time stamped for 1900hrs on that evening.

If you've used a digital camera how do you prove the time and date is correct?

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Fosterdog

It sounds like there may have been a second car that you missed. You said you left the hotel and waited outside from 18:45 and said there was a car waiting there however the GPS tracking they have provided shows that your car arrived at 19:05 so couldn't have been the same one that you were looking at at 18:45.

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Fosterdog

powerful_Rogue wrote: »

Nope, No second car arrived. The first car was definitely outside at 1845hrs when we walked outside with out bags, because as soon as we walked out the driver and member of staff looked at us and said "Williams?".

We then sat outside the front of the hotel. Only other vehicle that turned up was a minibus which collected a couple from Manchester we were chatting with.

When I went into reception to make the calls, the missus continued to sit outside incase a car did turn up.

But that doesn't fit in with the GPS log, something else must have happened. If the GPS logs over there are anything like over here there is no way to alter or amend them.

You obviously didn't see the car or you would have got in it but if the log shows it was there and the times it was there then it was there at those times. Is there maybe another entrance it could have waited by?

What time did the other driver leave? The one who was waiting for Williams?