Not so Budget Break!

MC68

Hi there
I followed the steps to book a trip via Budget Breaks to Legoland for my son including nights at a hotel nearby.
The total was shown prior to me clicking I accept and therefore paying, but when I received the confirmation email the price I was charged had increased by nearly £21.00.
I've spent time on the telephone to them today at Budget Breaks with them not being forth coming with a refund for the over charge.
Any advice would be really useful, many thanks.

wealdroam

MC68 wrote: »

Hi there
I followed the steps to book a trip via Budget Breaks to Legoland for my son including nights at a hotel nearby.
The total was shown prior to me clicking I accept and therefore paying, but when I received the confirmation email the price I was charged had increased by nearly £21.00.
I've spent time on the telephone to them today at Budget Breaks with them not being forth coming with a refund for the over charge.
Any advice would be really useful, many thanks.

What is the extra £21 for?

Do you have a screen print, or any other evidence, of the initial total?

If not, perhaps you can get the initial total screen by making another dummy booking.

MC68

Hi
Thanks for your reply.

Yes got photo copy and went as far as paying for another booking but didn't and it was at the same price as I thought I was paying yesterday!

Upon speaking to them they couldn't tell me what the extra £21 charge was for apart from it being in the total I'd been charged!

ARandomMiser

Is it possible that it is a credit card charge?

bris

Rather a big credit card charge for a budget break. CC charges are usually about 2% so that would make the break about 2k.


Mind you Lego land isn't cheap but I doubt it's 2k for a budget break.

MC68

Thanks for the reply.

It's not a charge for a credit card as I managed to get round that charge by paying with a debit card to avoid the fees

MC68

bris wrote: »

Rather a big credit card charge for a budget break. CC charges are usually about 2% so that would make the break about 2k.


Mind you Lego land isn't cheap but I doubt it's 2k for a budget break.

In this case they were charging for some credit cards a set amount plus a % too!! Took the fee free option and paind via debit card

I'm starting to conclude that they just upped the price after I'd paid and thought that perhaps I'd not notice nor care to complain; they have a telephone number beginning with 08 so that's not cheap to phone to inquire and there was no email address to write to either.

wealdroam

Seek a chargeback from your card issuer - unauthorised transaction - on the grounds that you authorised £nn but they have taken £nn+21.

You might like to read MSE's Chargeback article first.

wealdroam

MC68 wrote: »

...they have a telephone number beginning with 08 so that's not cheap to phone to inquire...

Tell us more about this 08 number - like the first four or five digits if you don't want to disclose the full number.

My understanding is that they cannot charge a premium rate for customer service calls.

You might want to look on SayNoTo0870 for an equivalent number.

unholyangel

OP was it this website: http://www.budgetfamilybreaks.co.uk/about-us.html#content

And was the contract a package holiday or just accommodation? And when I say package holiday, I mean this definition of it:

For the purposes of this Directive:

1. 'package' means the pre-arranged combination of not fewer than two of the following when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:

(a) transport;

(b) accommodation;

(c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

bris

wealdroam wrote: »

Seek a chargeback from your card issuer - unauthorised transaction - on the grounds that you authorised £nn but they have taken £nn+21.

You might like to read MSE's Chargeback article first.

Then they miss out on the break. Ok so it was an extra £21 but in the grand scheme of things is it worth breaking a wee boys heart for 21 quid? Think of the children.