Faulty mobile with Vodafone- Any ideas?

faza20

If you want to email using the above instructions, we should be able to resolve it for you

tazzababe

faza20 wrote: »

If you want to email using the above instructions, we should be able to resolve it for you

Thanks again Faza, but the guy I spoke to -Aiden did speak to a supervisor and the supervisor told me to go to the store. Don't really see what an email can do.

gaming_guy

the overheating sounds like a hardware fault to me

Kalfus1986

Update: just spoken to Consumer Direct, told me about Supply of Goods & Services Act. Doesn't matter about warranty.

Thats wrong. So if i had a phone for say 3 years and it stopped working then the manufacturer would be liable if I didnt have a warranty?

For the services part, Vodafone are still able to provide you with service as your sim card is still active

gk172

Isnt this an ongoing fault that started within the warrenty period and they havent fixed it after 3 attempts? Or are they treating each repair as a new one?

tazzababe

Kalfus1986 wrote: »

Thats wrong. So if i had a phone for say 3 years and it stopped working then the manufacturer would be liable if I didnt have a warranty?

For the services part, Vodafone are still able to provide you with service as your sim card is still active

Wrong or not, thats what I was told, maybe because I am only just out of warranty- I don't know.

gk172 wrote:

Isnt this an ongoing fault that started within the warrenty period and they havent fixed it after 3 attempts? Or are they treating each repair as a new one?

Yes, the fault started whilst in warranty, over a month till end. I don't know how they work these things. Anyway I went into my local store and they have sent it off, with something called an escalation attached. Girl I spoke to said that I will defo get a brand new phone back, which means another 12 month warranty. I'm gonna ask for this in writing tho when I get it.

justpaper

tazzababe wrote: »

Hi Justpaper, its a K800i, best phone I ever had (well except from the faults) It overheats very quickly and if its charging & someone phones I can't put it to my ear cos its so hot. It makes the occasional beeping noise-like someone is pressing their keypad, except they aren't, and it cuts me off halfway thrugh calls. Every time its been sent off for those problems they say its a "software fault" and now I have the annoying problem that evertime I try to hang up it goes to speaker phone first.:mad:

Sorry about the late reply,.. if u get it back do the below,, (and this may explain why they mess people around )

software updates cant fix it repair centres get paid money to do this simple task so they would rather say WE FLASHED IT then having some one give it a proper look anyways,. at lots of k800i got RTM 'ed for this, voda use a crap repair centre (my view), you need to send it to Sony Ericsson repair centre them selfs they will check it proper,
hopfully when they try to flash it , it wont flash, (of course voda will say they flashed it as the repair centre will get money of S/E for doing the so called repair)

RTM =Return to manufacturer, (which is what that girl u talked to is on about, you get a refurb/ed handset takes 1 -2wks tho, you may get sorted out in 3 days)

the reason they dont RTM the phone is, if S/E diagnose the phone not to be fit for RTM they charge the sender (voda etc etc) 35quid ish,

send it for repair via a carphone store, and tell the sales rep that you got it checked at a phone shop and they tested it with some machine and said the ma (milliamp) where to high when powering on :rolleyes:

and when the sales rep fills in the Faults on the repair silp make sure he writes down Overheating on charge up, milliamps high on power up, see what they say to that,

drop me a pm if u need any more help with this,