Car involved in an incident

Cla89

About two weeks ago I received an email from my car insurance company stating that my car had been involved in an "incident" on the 1st of September. I phoned my car insurance thinking the email was a scam but unfortunately it was legit correspondence from the company.

Now I have not been involved in an incident with any car or property and have disputed this to my insurers. My insurers only received a vague email from the third party's insurance stating that there had been an incident nothing else. No time, location, description of driver, details of incident or extent of damage. I asked my insurers to seek more information prior to me disclosing my whereabouts etc.

I phoned my imsurers today to get an update but they have been unable to to get in contact with the third party's insurance company (this is now 12 days following my original phone call).

My insurers have no further detail and have passed my details on to a liability handler. The girl that I spoke to today suggested she send an engineer out to check there was no damage on my car and that it is up to us to "prove we were not there" as much as they have to prove that I was.

I always thought that it was up to the claimant to prove I was there not the other way about. I am reluctant to have engineers look at my car until I have more details of what supposedly happened.

I was just wondering if anyone had experience of a similar situation and could advise me what to do. Do I accept an engineer coming out? Or wait for further details?

Any help is appreciated.
Thanks in advance

rs65

It is up to the claimant to prove their case.

No harm in an engineer looking at your car though.

FutureGirl

I'd accept the engineer coming out to look at your car. It will help your insurers case when they claim it's a case of mistaken identity.

If your insurer can't get in touch with he third party insurer, they will eventually just send letters / emails and contain a photo of your vehicle to show there is no damage, thus couldn't be involved in the accident.

Nasqueron

Take photos now just in case, sods law would be a bump tomorrow and it happens to be in the same place as this fictitious accident.

More than likely a similar car to yours was involved and the plate was incorrectly recorded at the scene. I'm assuming you can prove where you were on the date in question such as a log of you signing in at work etc