Talk Talk - Internet Problems

strangeotron

Their service is dreadful.

Every day for no discernible reason on at least 1 occasion the connection will crap out and I have to switch the router off for about ten minutes before I can get it to work again.

When it does happen it happens every day between 6-7pm, possibly other times as well.

Why?

Oakdene

What router do you have? I had the same issues & got an engineer out who said my router was notorious for having issues & he gave me a newer model one & I've since had no issues../.

Robin9

Oakdene- what model did you have ? And have now . ?

Mine is a
DSL 2680 and I have the same issues.

Oakdene

Robin9 wrote: »

Oakdene- what model did you have ? And have now . ?

Mine is a
DSL 2680 and I have the same issues.

This is what I had
https://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjRyfmvk57PAhXG7xQKHTF5BzwQjRwIBw&url=http%3A%2F%2Fwww.pcadvisor.co.uk%2Freview%2Fmodem-routers%2Ftalktalk-super-router-review-3625746%2F&psig=AFQjCNFbzdWg7KJ4xStdctUujETpVY-Uwg&ust=1474467932978169


This is what Ive got now
https://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjss9eik57PAhWBSBQKHdP3BZUQjRwIBw&url=http%3A%2F%2Fwww.alphr.com%2Ftalktalk%2Ftalktalk-super-router%2F32560%2Ftalktalk-super-router-review&psig=AFQjCNFbzdWg7KJ4xStdctUujETpVY-Uwg&ust=1474467932978169

Sorry am in work so cant save the pics & post.

My internet has been 100% better since the switch. The engineer said they should have never sent out the old routers...

TalkTalk

Hi Strangeotron,

I'm sorry to hear you're having problems with your services. If you could drop us a tweet (@TalkTalkCare) my team will be able to take a look what's happening with the line for you.

Thanks
Emma

strangeotron

TalkTalk_Company_Representative wrote: »

Hi Strangeotron,

I'm sorry to hear you're having problems with your services. If you could drop us a tweet (@TalkTalkCare) my team will be able to take a look what's happening with the line for you.

Thanks
Emma

i've communicated with your crap service before and got absolutely nowhere. I want to know why this is happening. Frankly you lot should be out of business because you're crooks.

strangeotron

Oakdene wrote: »

What router do you have? I had the same issues & got an engineer out who said my router was notorious for having issues & he gave me a newer model one & I've since had no issues../.

I have a DSL 504.

I don't see how it can be the router when the problem happens at the same time every day.

Oakdene

strangeotron wrote: »

I have a DSL 504.

I don't see how it can be the router when the problem happens at the same time every day.

Time may indicate high level of traffic, especially as you're talking about peak time....

I could hardly get online & had to add extra data to my mobile phone bundle just to be able to get online. If you've got the router which is in the first link ask them to get an engineer out & they should change it for you...

Ganga

strangeotron wrote: »

i've communicated with your crap service before and got absolutely nowhere. I want to know why this is happening. Frankly you lot should be out of business because you're crooks.

Well thats one way to get them on side to rectify the fault!

strangeotron

Ganga wrote: »

Well thats one way to get them on side to rectify the fault!

Surely you're not naive to think that person, probably automated, is in any position, let alone willing, to address this?

strangeotron

Oakdene wrote: »

Time may indicate high level of traffic, especially as you're talking about peak time....

I could hardly get online & had to add extra data to my mobile phone bundle just to be able to get online. If you've got the router which is in the first link ask them to get an engineer out & they should change it for you...

engineers don't give out free routers mate, believe me.