Lenovo Laptop

jobertie

I bought on line Feburary 2016 a Lenovo Laptop from John Lewis.
September 2016 the L on the keyboard is faulty.

They offer to repair.

Can I ask for my money back?
Can I replace it for a new one?

What do you think Guys?:money:

London50

Your purchase is outside of the 6 month period so as JL have stated only a repair unless you get a independent check done{at your cost} to prove it was faulty when you bought it

Can I ask for my money back? {you can ask but the likely answer will be no}
Can I replace it for a new one? {No}

wealdroam

London50 wrote: »

Your purchase is outside of the 6 month period so as JL have stated only a repair unless you get a independent check done{at your cost} to prove it was faulty when you bought it.

Even if the OP were to prove conclusively that the thing was faulty when bought, JL can still provide the most cost effective remedy - e.g. a repair.

London50

wealdroam wrote: »

Even if the OP were to prove conclusively that the thing was faulty when bought, JL can still provide the most cost effective remedy - e.g. a repair.

I was just trying to cover all bases for the OP

Caz3121

jobertie wrote: »

the L on the keyboard is faulty.

They offer to repair.

Can I ask for my money back?
Can I replace it for a new one?

if they fix the keyboard then surely all is well....a keyboard replacement is not difficult so no need to refund or provide a new machine

unholyangel

OP what exactly is wrong with the L key? Is it not coming up when you press it, is the button not pressing, is the button sticking....what?

In other words, is there any chance that cleaning it out could solve the problem?

OldieBob

I lived in the UK until retired then moved to Spain. Purchased a Lenovo from the UK last September and recently (last week) the battery stopped functioning for no reason so can only use the laptop with mains cable. I emailed the supplier who stated I needed to contact the Lenovo Support in the UK as it was their responsibility. I telephoned Lenovo (333 number) and after around 30 mins speaking with someone who would only say he was called 'Alex?' said he would email me some suggestions to try - that was 3 days ago and still no email. I have looked on the Lenovo forums and discovered this same battery problem is very common, people who have sent their laptops to be 'repaired?' have waited more than 2 weeks before it was returned but without the problem being resolved. Other comments about the poor Lenovo customer support.

I do not relish the thought of having to send my laptop to be 'repaired?' and having to wait for a minimum of 2 weeks - I asked if it was possible they - supplier/Lenovo send me a new battery and I would return the original battery but got negative responses to this.

Obviously the laptop is still well within warranty..

Any suggestions on how to proceed with this would be more than welcome..

OldieBob

peter_the_piper

unholyangel wrote: »

OP what exactly is wrong with the L key? Is it not coming up when you press it, is the button not pressing, is the button sticking....what?

In other words, is there any chance that cleaning it out could solve the problem?

I have had similar problems, not just with lenovo. With me its dirt and/or crumbs. do you know a local garage who can give the keyboard a blow with an airline, it works for me.

agrinnall

OldieBob wrote: »

I lived in the UK until retired then moved to Spain. Purchased a Lenovo from the UK last September and recently (last week) the battery stopped functioning for no reason so can only use the laptop with mains cable. I emailed the supplier who stated I needed to contact the Lenovo Support in the UK as it was their responsibility. I telephoned Lenovo (333 number) and after around 30 mins speaking with someone who would only say he was called 'Alex?' said he would email me some suggestions to try - that was 3 days ago and still no email. I have looked on the Lenovo forums and discovered this same battery problem is very common, people who have sent their laptops to be 'repaired?' have waited more than 2 weeks before it was returned but without the problem being resolved. Other comments about the poor Lenovo customer support.

I do not relish the thought of having to send my laptop to be 'repaired?' and having to wait for a minimum of 2 weeks - I asked if it was possible they - supplier/Lenovo send me a new battery and I would return the original battery but got negative responses to this.

Obviously the laptop is still well within warranty..

Any suggestions on how to proceed with this would be more than welcome..

OldieBob

Please start your own thread rather than drag up an old one, which I suspect was a not-very-funny joke by the OP (note the number of Ls in the post!).

DoaM

Buy a replacement battery?

Or is it a charging problem? (i.e. the charging circuit on the laptop board is not, well, charging the battery)

OldieBob

I'm new to this site, I cannot see anything which says create a new post? hmmm.. Buy a new battery? I would ask the following to this repy: If you buy a new car and find the battery is not charging and is flat after a couple of months - would you buy a new battery or take the car back to the dealer and ask them to change the battery or check why the battery is flat? What would your response be if the dealer said you have to take the car to the manufacturer? Just a thought...;)