how to d/l anti virus yo memory stick

Sam1903

Hi can anyone help, friends laptop not working as wont connect to wifi, not detected battery. She has said no anti virus on it and no Windows updates for over a year.( will get it working first then have words with her lol)
My first stop was to run an anti virus but not sure how to download anti virus to my memory stick.
Any advise please

bengalknights

Hello download the software you want then transfer to exe file to the usb drive

Sam1903

bengalknights wrote: »

Hello download the software you want then transfer to exe file to the usb drive

you may think i am dim but i have gone to cnet to d/l but it comes up as run do you want to make chnges to your computer which i dont so how do i get it to just save
Thanks

d0nkeyk0ng

search for usb portable antivirus - i think avira do a version that you can save and run from USB.

AndyPix

My first port of call would be go to :- https://www.malwarebytes.com/mwb-download/thankyou/


And when it asks you if you want to run or save, choose SAVE and select your usb drive as the destination.
Then pop the usb drive in the other laptop and run the software from there ..


Decline the offer of a free trial of the pro version.
Once it has removed the likely hundreds of instances of malware it finds, come back and update us


Andy

Sam1903

AndyPix wrote: »

My first port of call would be go to :- https://www.malwarebytes.com/mwb-download/thankyou/


And when it asks you if you want to run or save, choose SAVE and select your usb drive as the destination.
Then pop the usb drive in the other laptop and run the software from there ..


Decline the offer of a free trial of the pro version.
Once it has removed the likely hundreds of instances of malware it finds, come back and update us



Andy

So do malware scan first.
When i click on it only gives option to run doesnt give a save option. i can see the set up file in downloads

AndyPix

Its strange you dont get the save option , what browser are you using ?


Can you tell me the size of the install file you can see in downloads (right click -> properties)


And , just to be clear, you DONT get a box like this at the bottom of your screen when you click my link ??

hans_2

AndyPix wrote: »

Its strange you dont get the save option , what browser are you using ?


Can you tell me the size of the install file you can see in downloads (right click -> properties)


And , just to be clear, you DONT get a box like this at the bottom of your screen when you click my link ??

My download page using Chrome on W10

Installation instructions

Find installer
Look for the mbam-setup.exe file in your Downloads folder (or where you saved it).
Open installer
Double click the file and run the program.
Follow installer instructions
Read the instructions to complete installation.
HELP
*If you're downloading from another computer because yours is infected, drag the file onto a USB drive. Copy the file onto the infected computer and double click to run the program.

bod1467

The download link ... right-click it and choose Save Target As (or the equivalent menu option)?

Fightsback

Alternatively for offline scanning you can use the Avira Rescue System.

https://www.avira.com/en/download/product/avira-rescue-system

Usage instructions can be found on the same page.

Sam1903

ok managed to get on an scan got rid of malware and not too bad only 37 she had 3 antivirus on so removed two and running Avg as we speak but she was getting a message that couldnt open office as didnt have it.
Saw a load of programs downloaded one of which was microsoft office enterprise 2007.
When click into it it says
the language of this installation package is not supported by your system"
And i cant seem to be able to open any office programs at all.
Asked if they had the key for the office program but she has no idea.
Any ideas on how i get her office up and working after anti virus has done its thing