Currys refusing return of 1 Day old £2000 TV bought online

agrinnall

Marktheshark wrote: »

How did you pay ?
Credit card hopefully, worth every penny of the fee.

I'm pretty sure that Curry's don't charge anything for using a credit card, which makes it even more of a no-brainer to use one for this sort of purchase.

Marktheshark

Looks like its one last call to Currys with a notepad and take names or even better record the call.
Ask them to identify who they are and their position in the company.


Make it clear you are using the Consumer contracts Regulations and ask for a service address to serve a legal notice on them of refusal.

Mention your credit card company have asked you to do this before starting a claim.

Do not be clever, keep it polite and well spoken.

Andypandyboy

This happened to me with John Lewis and a faulty watch. They didn't appear to know anything about the above regs until I pointed it out to them. I got my full refund on return of the item.

Gavin83

B_Yeltsin wrote: »

There is no further information about this that I'm not revealing. The picture quality was poor, worse than my five year old TV using the same sources.

Not suggesting your not revealing anything here but I do feel there is something we're missing. A £2000 TV should have an excellent picture. I have some questions for you:

1) How big is your new TV compared to the old one?
2) What sources are you testing on?
3) Have you adjusted any of the picture settings?
4) what's actually wrong with the picture?

Or being honest is there actually nothing wrong with the picture and it's just buyers remorse? Even if the answer to this question is yes you are still entitled to return it.

However if you wish to return it you might be required to pay the return postage costs. Depends on the terms of the contract. However they can't refuse the return.

photome

What is the TV and what is wrong with the pic, I have just bought a TV for £1300 and the pic is fantastic

B_Yeltsin

Update... followed advice here, quoted CCR. A much nicer representative this time, he said that since I've mentioned the CCR they would organise a collection, however can't guarantee a full refund since it has been opened. He said he didn't expect me to lose much % if it's not a full refund.

Still took details just incase, time of call, name of rep, position, service address.

BTW, it definitely is not buyer's remorse, it was definitely a case of immediate concern. I had other things bought elsewhere (E.g. Xbox One S for 4K) to go with this TV, everything was literally going to revolve around it. The problem the TV has is ghosting, regardless of source or calibration. I noticed on AVForums debates on how to get rid of this problem. It's really distracting and actually worse on the Sony 4k demo. To find that my old Sony (that I paid £2200 for in 2012 and never had a problem with) is better was mildly gutting.

Any thoughts on the 'partial' refund? This unit still has the clingfilm sticking around the glossy parts...

Marktheshark

No such thing as partial refund, it is all or nothing.
Refuse to accept any partial refund.

wealdroam

B_Yeltsin wrote: »

Any thoughts on the 'partial' refund?

The only reason they can reduce the refund is if you have somehow reduced the value of the television by 'over handling'.

From Regulation 34 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, (and as mentioned above by neilmcl):

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

B_Yeltsin

Would it be best to take photos of this TV before it's collected, to prove that it's in pristine condition?

BTW Thanks to all for the tips.

naedanger

B_Yeltsin wrote: »

Would it be best to take photos of this TV before it's collected, to prove that it's in pristine condition?

Yes, you have nothing to lose by doing this. And in the hopefully unlikely event there is any dispute you will have evidence to support your position.