BT Cancellation

andystephens

Hi all,

Random question. Just had BT installed yesterdat (Both internet and TV) once the engineer had done it all, he said oh I should have asked first but where is your aerial point, to which I replied I have none. He said oh, and left. I bought an indoor one but the signal is still rubbish. Can I cancel early as dont want to mess around with aerials, and when buying via online chat they did not say I needed one.

Thanks

JJ_Egan

BT TV itself is an internet service .
I watch the BT TV sport without an aerial .


Its your fault you do not meet the requirements for the service .BT may well not agree to a cancellation but ask .

You'll need the following before you can install BT TV:

• A good quality outdoor TV aerial.
• A strong digital TV signal.
• BT home hub and the right broadband speed for the TV service you choose. Use our BB checker to see what line speeds you can get. If your line speed isn't fast enough, you may be able to boost it with our Broadband Accelerator
• BT TV YouView set-top box.