New Car Damaged by Dealer

wealdroam

OP, It's not too clear from your original post, but it looks like your husband has accepted the seller's offer of a repair. If that's the case, then that really is the end of the matter.

The time to negotiate on the remedy is before agreeing.

Also note that The Consumer Rights Act does not allow for a buyer to reject the thing for a refund after having agreed a repair and before the seller has done the repair.

So it all really hinges on whether or not your husband has agreed to the repair or not.

Mr_Poves

Honestly I really don't understand alot of you , if it was YOUR brand new car I bet you would have a different attitude ?
I'd reject it 110% .

k3lvc

Mr_Poves wrote: »

Honestly I really don't understand alot of you , if it was YOUR brand new car I bet you would have a different attitude ?
I'd reject it 110% .

Most would be pragmatic - cars are inanimate objects that get damaged - assuming the dealer will repair it to 'as new' standard then that's likely to be less hassle than backing out of the deal and being without a car


The real issue here appears to be expectations of compensation and loss of value for driving 60miles (whilst at the same time the OP has a courtesy car at zero cost and the ability to put as many miles as they want on it)

wealdroam

Mr_Poves wrote: »

Honestly I really don't understand alot of you , if it was YOUR brand new car I bet you would have a different attitude ?

You may be right, but I'm not sure how that helps the OP.

Mr_Poves wrote: »

I'd reject it 110% .

Yes, of course that may be what the OP should do.

But this is a Consumer Rights board, and it would be unfair to the OP to suggest to her that her husband has the right to reject the car if he hasn't.
That helps no-one.

Mr_Poves

k3lvc wrote: »

Most would be pragmatic - cars are inanimate objects that get damaged - assuming the dealer will repair it to 'as new' standard then that's likely to be less hassle than backing out of the deal and being without a car


The real issue here appears to be expectations of compensation and loss of value for driving 60miles (whilst at the same time the OP has a courtesy car at zero cost and the ability to put as many miles as they want on it)

Maybe it's just me then , but if paid for a brand new (mint) vehicle , and it ended up needing a roof repair I'm afraid I would want a replacement or a discount at the very least .

NotRichAtAll

I would not be happy either, if i paid top dollar i'd want a mint condition car not a repair job.

Hintza

Mr_Poves wrote: »

Maybe it's just me then

Aye, must be.

Two things spring to mind:-

OP should have checked car thoroughly before delivery and could have rejected at that point.

OP since then appears to have accepted the offer of a repair.

LittleDrum

Thanks for your answers guys!

My husband is far too conciliatory re things like this and he didn't push more yesterday, I was having a go at him to sort it out and ensure they know how unhappy he was - he just wants an easy life.

He bought it on a PCP which would have been a nightmare to reject all that, especially as he ended his last PCP early on VT after paying more than 50%.. (he ended his PCP after he was accepted on a new one!)

I just wanted to ask if he was entitled to ask for some kind of discount due to damaged goods on arrival. If he had bought a brand new shirt or pair of shoes he would be entitled to a refund or replacement straight away, not a repair!! Seems it's different with cars!

He has agreed for the repair and he knows to fully inspect it inch by inch when he gets it back! Lesson well and truly learned!

Hintza

In effect he is leasing the car so he doesn't own it and no doubt he will hand it in at the end of the term. So I doubt he will get very far. I think his best bet would be to push for some eg free servicing but not sure how far that will get him.

m0bov

What happens if he hands the car back at the end of the PCP and they notice the repaired damage??