Mis sold via stoneacre advice

LLIS25

It was a local garage who repair/MOT my family's vehicles.

They don't have a problem with that as i have an invoice and reciept of parts used.

It's the hire car company that did there own services, stamped the book, then sold the car. But I have to to anther branch and he said by law they must service there cars with proper parts otherwise it would invalidate nearly all the cars they own warrantys. And they own nearly 200,000!

Unfortunately I can't get no proof that they have used genuine parts, neither can kia, and stoneacre haven't even tried saying it's an after sales problem.

They told me it had warranty, it hasn't because it doesn't have paperwork, if it was a back street garage or private seller, is have to swallow it and move on, but I'm not letting a multi million pound company try and blame me. " if you don't ask,you don't get" what a load of bollox.

LLIS25

Spoke to*

Id*

SMH iPhone.

Johno100

LLIS25 wrote: »

Spoke to*

Id*

SMH iPhone.

You can edit your posts, just hit Edit at the bottom of the post in question and correct the typos.:)

AdrianC

LLIS25 wrote: »

There was still the warranty sticker on the back of the car, and me and my partner got verbally told that it had 5years warranty.

A 2yo Kia would still have the balance of the 7yr warranty, yes, unless that warranty had been voided.

Kia will 100% not touch the car without the service documents from the first 2. As they could have used incorrect parts etc..

The service stamps are from a non-franchise dealer. The importer have to honour the warranty, so long as the service is shown to have been carried out to manufacturer standards, using manufacturer parts. Perfectly normal.

Except you can't prove that. So the warranty was predictably problematical at the time of purchase, just from the documentation you had access to before purchase, and have had in your possession for the last year and a half. Nobody but Kia UK could say for sure it WAS void or not.

Iv tried demanding my money back

You've owned the car for more than a year and a half. You don't say what caused the engine failure, but unless it is proven to be a manufacturing defect (after three and a half years from new?), then the Kia warranty may well not cover it anyway. It isn't an obviously pre-existing problem at the time you bought the car, so the Sale of Goods Act (the purchase was before the Consumer Rights Act) won't be of assistance.

neilmcl

AdrianC wrote: »

You've owned the car for more than a year and a half. You don't say what caused the engine failure, but unless it is proven to be a manufacturing defect (after three and a half years from new?), then the Kia warranty may well not cover it anyway. It isn't an obviously pre-existing problem at the time you bought the car, so the Sale of Goods Act (the purchase was before the Consumer Rights Act) won't be of assistance.

But that's not the issue. The issue at hand is that the OP was sold a car that purportedly had the remainder of the manufacturer's warranty, it now turns out that this may not be the case in which case the OP does have a case for a suitable remedy under SOGA.

LLIS25

The RAC who recovered my vehicle said it looks like it the engine started running on its oil, it's very rare but can happen in small engined diesels, and no service would prevent this as its something mechanical.

I'm not fussed about what happened to my car, I'm more bothered about the fact that from the day stoneacre sold me the car, it's had no warranty. And they know they have dropped a bollock otherwise they wouldn't be trying to get it repaired under the radar. And if they did repair it at there garage, it still would not have any Kia warranty. Which decreases the value drastically when I want to trade it in

thescouselander

What is the oil level like? Some diesels can increase the oil level over time, due to the dpf regen process, until it reaches a certain level and then sucking it through the breather pipe so it runs on its own oil.

If this has happened it's probably not a warranty issue.

LLIS25

It's hard to say as most of the oil ended up on the floor ��

Iv been told a few different reasons by a few different people, I also got told it looks like diesel has mixed with the oil somehow... dunno how true it is

AdrianC

LLIS25 wrote: »

The RAC who recovered my vehicle said it looks like it the engine started running on its oil, it's very rare but can happen in small engined diesels, and no service would prevent this as its something mechanical.

It certainly isn't "very rare", and happens to all diesels.

The turbo oil seals fail, allowing the lubrication oil from the turbo into the intake - which the engine will then burn. Diesels run unmetered air, with the engine speed governed by fuel supply - introduce more fuel, via that oil, and the revs increase. Which increases the oil supply via the turbo. Cutting the normal fuelling by turning the ignition off doesn't help, because that's not the fuel it's running on. A vicious circle starts, ending when the engine either over-revs itself to death or it runs out of the "fuel" it's been running on.

And, yes, that turbo seal wear certainly IS related to servicing, because the wear will be massively exacerbated by neglected oil changes.

thescouselander wrote: »

What is the oil level like? Some diesels can increase the oil level over time, due to the dpf regen process, until it reaches a certain level and then sucking it through the breather pipe so it runs on its own oil.

This is the other common cause - exacerbated by diesels being bought for short journeys, so DPG regeneration never completing properly.

MEM62

LLIS25 wrote: »

me and my partner got verbally told that it had 5years warranty.

What does the Stoneacre documentation say about the warranty??