Canceling a Three sim only contract

weeurey · 11 September 2016 at 5:26PM

I started the contract about 4 hours ago and when I got home and set it up I realised that my signal is absolutely dreadful! Call reception frequently drops to emergency calls only and internet only works if I go out my front door and wait about 1 min for a simple google search!

For comparison GiffGaff was flawless! Sometimes I thought the internet was faster than my wifi!

Is there anyway to cancel the contract since it was only taken out today? I would even be happy to pay the first months fees.

Thanks for any help!

weeurey · 11 September 2016 at 5:27PM

I should also note that it was done in-store

mobilejunkie · 11 September 2016 at 5:30PM

Not unless their t&c say you can. That's very unlikely.

d123 · 11 September 2016 at 9:14PM

weeurey wrote: »

I started the contract about 4 hours ago and when I got home and set it up I realised that my signal is absolutely dreadful! Call reception frequently drops to emergency calls only and internet only works if I go out my front door and wait about 1 min for a simple google search!

For comparison GiffGaff was flawless! Sometimes I thought the internet was faster than my wifi!

Is there anyway to cancel the contract since it was only taken out today? I would even be happy to pay the first months fees.

Thanks for any help!

If you signed up for a 12 month contract you can give your notice in 11 months, if you signed up to a 30 day contract you can give notice immediately.

The usual advice is to always check coverage with a free PAYG sim before signing up to a long contract...

You could try going back to the shop and seeing the manager and explain the coverage issues and asking for some form of goodwill cancellation, some networks allow their managers some latitude but you have no right to demand it.