Three say thay will charge for 30 days after using PAC?

michaels

Just got my PAC from three after which they played a recorded message stating that they would charge for 30 days 'notice period' after the PAC was used. This sounds unfair to me - after all once you use the pac you can't use the service anymore so why should you pay for it. I can understand charging for 30 days from requesting a pac but 30 days from using it?! Anyone any experience of this?

Quinny_2

I got the same from 3,but my actual contract expires on the 7th October,whereas my pac code expires on the 30th September,and yes I got the same recorded message,but I think I'll just stop the direct debit at the bank.I don't agree with paying for a contract that I am not using,especially when I have fulfilled the 12 months.

Don't forget as well,your pac code lasts for 30 days,and then you will have to re-apply,unless you've already jumped ship.

Hope that helps.

Ken.

anonymousie

I got that one too!
I may take them up on a different retention deal as I am starting to doubt my conviction in the N95- if it spends weeks being returned/repaired and I am stuck for a phone that will be more than a pain in the bum (and I shall be paying mega bucks on the contract while it happens...).

Otherwise I might be joining you in challenging the legality of charging after the end of the contract when you have ported out and can't use the serivce anyway. (also having taken the number off the contract, surely there is no "line" to pay rental on?)

amz84uk

I was told a similar thing last year. I was invoiced for line rental after my number was ported across, and after arguing with them, they refunded me everything.

When requesting your port number, you give your 30 days notice aswell - as per your T&C's. If you have fulfilled the duration of your contract (i.e. 12 or 18months), then they cannot charge you for line rental after this. So in laymans terms, you can request your PAC in month 11 (for a 12month contract), and if you port your number across, 3 can only charge you up until month 12 (not into month 13). Hope that makes sense.

spunky

Hey,

I also had this nonsense from Three last year. Every year I tend to go with a new company for cash back deals and so frequently switch network providers. I always time this to ensure I have ported my number across to the new network and therefore cancelled my current contract before the 12th month is up.

Three still tried to charge me for a 13th month despite having disconnected from their network after the 3rd week of my 12th and final month. So in effect charging 1 month for literally nothing.

Seeing how this problem is still ongoing I can only assume this is a cheeky tactic on Threes behalf to get money for nothing.