Bizarrre situation

Stevio_2

knowledgeman wrote: »

The fact google have related it to a family member further suggests it is someone known to yourselves

This "fraudster" knows far too much information

Google have for some unknown reason related the Adwords account with my Google account. This is probably because the details are the same, as obviously whoever opened it used my name and address. I also on Friday supplied Google with the credit card details and the charge on it, to prove my identity.

In another development, it seems another member of the customer service at William Hill have replied saying they can only investigate further if I provide more details about the account holder. Obviously I'm not the account holder, but I've given my details in the hope they'll be more forthcoming with information.

knowledgeman

Stevio wrote: »

Google have for some unknown reason related the Adwords account with my Google account. This is probably because the details are the same, as obviously whoever opened it used my name and address. I also on Friday supplied Google with the credit card details and the charge on it, to prove my identity.

In another development, it seems another member of the customer service at William Hill have replied saying they can only investigate further if I provide more details about the account holder. Obviously I'm not the account holder, but I've given my details in the hope they'll be more forthcoming with information.

Yes but why would a fraudster defrauding your mother know your details etc? or know your related

It seems to me and no doubt the bank this person knows far too much to be some unrelated fraudster

If the details for william hill likewise turn out to be in your name there will be some explaining to do before anyone is going to assist you at the banks end

If someone got your mums credit card details they certainly shouldnt know information about you, likewise if they had information about you how did they get your mothers details?

Stevio_2

knowledgeman wrote: »

Yes but why would a fraudster defrauding your mother know your details etc? or know your related

It seems to me and no doubt the bank this person knows far too much to be some unrelated fraudster

If the details for william hill likewise turn out to be in your name there will be some explaining to do before anyone is going to assist you at the banks end

If someone got your mums credit card details they certainly shouldnt know information about you, likewise if they had information about you how did they get your mothers details?

As I mentioned, I used the credit card with my name at a domain registrar, this is where I think someone got hold of my information and my mother's credit card details.

They know we're related because we have the same surname and address.

knowledgeman

Stevio wrote: »

As I mentioned, I used the credit card with my name at a domain registrar, this is where I think someone got hold of my information and my mother's credit card details.

They know we're related because we have the same surname and address.

If thats the case the bank would deal with it

They clearly feel they have access to more information than they should have just through your explaination

Id speak to them again and see what their reasoning is

Although they may be taking the approach that your mother is in breach as she has been allowing you access to her details when she shouldnt have been

Stevio_2

Yes, the bank are blaming my mother for allowing me use of the card. This is despite someone else getting hold of the details and using it with Google, William Hill and eupaycom.net.

knowledgeman

Stevio wrote: »

Yes, the bank are blaming my mother for allowing me use of the card. This is despite someone else getting hold of the details and using it with Google, William Hill and eupaycom.net.

It depends on the circumstances, if your mother has given you all the card details and security information to use as you wish then she has breached the agreement unless your an AU

If she made one transaction then she hasnt

Stevio_2

knowledgeman wrote: »

It depends on the circumstances, if your mother has given you all the card details and security information to use as you wish then she has breached the agreement unless your an AU

If she made one transaction then she hasnt

What do you mean by an "AU"?

Update from William Hill: Now they're repeating that they cannot help me again, saying they will however co-operate with the Police.

knowledgeman

Stevio wrote: »

What do you mean by an "AU"?

Update from William Hill: Now they're repeating that they cannot help me again, saying they will however co-operate with the Police.

Authorised user

i.e your mother phoned the bank and got a card issued to you, didnt just give you hers in breach of the contract she signed

Stevio_2

knowledgeman wrote: »

Authorised user

i.e your mother phoned the bank and got a card issued to you, didnt just give you hers in breach of the contract she signed

Ah, no I'm not an authorised user, in fact, we didn't even know you could get another credit card issued for another family member.

knowledgeman

Stevio wrote: »

Ah, no I'm not an authorised user, in fact, we didn't even know you could get another credit card issued for another family member.

and how often did you use the card?
how did you use it ? (i.e did your mother make them in your name, or did she give you the card and details)
Who repaid the card?
Are the transactions actually frauduelent? or just "mistakes" between you and the company