Strange Mobile Fault

dmg24

I have a SE K810i on Orange. Tonight is the first time I have used it. The problem is, I have no option to send texts, and everytime I try to dial a number, I go through to Orange Customer Services! Also, when you dial my new number, you get a 'Currently out of service' message.

Does anybody have any ideas, or any idea of a phone number where I can contact someone at Orange at this time of night (I am impatient!).

When I registered the phone it was pretty clear that the advisor had no idea what he was doing (I had to read each number to him several times over). Am thinking he is a numptie and messed up the registration?

Or is it me?!! x

justpaper

reset the settings on the phone, other then that it may needa firmware up date, as all the new models have messed up firmware,

as for ur number not being red/ed, if u can ring it and it goes to answer phone.,. then the number is reg/d

dmg24

as for ur number not being red/ed, if u can ring it and it goes to answer phone.,. then the number is reg/d

It doesn't, I get an 'Out of Service' message.

Advisor was a numptie then? I did (very politely!) suggest he ask a colleague whilst I was speaking with him, but he just kept going silent. I could tell he was still there, I wasn't on hold, and there is nothing worse than those long silences!

Have done a reset too, no difference.

Thanks for trying, will just have to go back to my cute old Siemens A60 for tonight (which in three years has never had a fault!).

gaming_guy

justpaper wrote: »

as all the new models have messed up firmware

do they?

i have a tmobile k810i and a w610i on virgin and they are fine.

@ dmg
to me it sounds like a network problem rather than a phone problem

dmg24

Thanks gg,

I agree, I don't know anyone else that has had any probs with the same phone.

Off to ring them now ... promise not to actually say the word numptie out loud (it is a term of endearment really)! x

redux

A new SIM card needs to be registered with Orange and activated, which it sounds like they've attempted.

There's a slim chance the dealer has told you the wrong number. I once had one like this and the number on the box was wrong (I suspect it was a 14 day return but didn't complain). Had to get the dealer to contact Orange dealer support to find out the correct one.

dmg24

Sorted thanks chaps,

It was the numptie! x

knighty1

obviously a male numptie?......:rotfl::rotfl::rotfl::rotfl:sorry.couldnt resist..x

justpaper

gaming_guy wrote: »

do they?

i have a tmobile k810i and a w610i on virgin and they are fine.

depends which firmware you got on your phone, and if you got it on release date, like the n95 still got wifi problems (new flash files have been released for that last week)

dmg24

knighty1 wrote: »

obviously a male numptie?......:rotfl::rotfl::rotfl::rotfl:sorry.couldnt resist..x

Yep, is there any other sort?!

Good to see you, hope things are all ok x