The great line rental scam

In the insurance industry there is a concept called "Dual insurance" where one provider can not charge you for cover for something which you are already covered against.

In the Comms sector, It seems this does not apply and I deem that to be unfair. I want to gauge if I'm completely off track here or if people agree

I have a BT phone line for which I pay Line Rental.
I also have a Virgin bundle (TV, Phone, Broadband) which again charges me phone-line rental even though I have NEVER used the phone. Unfortunately I am not allowed to break the bundle and virgin insist you take the phone line rental or pay an extortionate amount MORE money rather than less.

This means I am paying TWICE for Phone-line rental when no doubt the same system of wires is being "rented" from BT.

How can this be fair or seen as treating the customer fairly. For the past 10+ years I've had to pay two lots of phone line rental for the pleasure of having One phone line and two service providers.

I believe Ofcom should investigate and end this practice of Dual Pricing.

Am I off track here??????
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Comments

  • bxboards
    bxboards Posts: 1,711 Forumite
    One of your services is not being used and is redundant. Cancel it.

    Ofcoms job isn't to investigate what appears to be lack of commonsense on the part of the subscriber. The choice to pay for one redundant service is yours.

    Yes, you are way off track and off into the bushes down the hill..
  • cajef
    cajef Posts: 6,283 Forumite
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    imi1ahmed wrote: »
    I have a BT phone line for which I pay Line Rental.
    Why if you have a bundle with Virgin that includes line rental?
  • Ian011
    Ian011 Posts: 2,432 Forumite
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    Line rental gives you a physical working line and the ability to receive calls on it.

    You then have the choice of whether or not to make outgoing calls, and if you do make calls you have the choice of whether to pay a fixed monthly fee for an inclusive allowance or to pay for individual calls at a per-minute rate.

    If you don't make calls, don't get an inclusive call plan.

    If you don't want to receive calls, completely cancel the line.
  • imi1ahmed wrote: »

    This means I am paying TWICE for Phone-line rental when no doubt the same system of wires is being "rented" from BT.
    Virgin do not use Bt Openreach "wires", they have their own infrastructure.
    Your best bet is to cancel BT.
  • iniltous
    iniltous Posts: 3,579 Forumite
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    edited 8 September 2016 at 4:56PM
    you are not paying for the same thing twice, BT line rental is for the 'BT' line and Virgin Media line rental is for their line, two separate , not connected in any way lines, the VM line connects to VM , and the BT connected to BT, if you wanted you could make a call from one to the other
  • Naf
    Naf Posts: 3,183 Forumite
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    imi1ahmed wrote: »
    For the past 10+ years I've had to pay two lots of phone line rental for the pleasure of having One phone line and two service providers.

    No, for the past 10+ years you have chosen to pay two providers for two phone lines.

    Yes Virgin make you take a line and pay rental to get their service, but you could have transferred your service from BT, and even kept your number, and only had one line. Instead you have chosen to keep both lines, presumably because you value the other services you get from Virgin.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience.
    - Mark Twain
    Arguing with idiots is like playing chess with a pigeon: no matter how good you are at chess, its just going to knock over the pieces and strut around like its victorious.
  • lee111s
    lee111s Posts: 2,988 Forumite
    Eighth Anniversary Combo Breaker
    You only need one or the other. Not sure why you're paying BT line rental when you're not using any of their services.
  • Naf
    Naf Posts: 3,183 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    lee111s wrote: »
    You only need one or the other. Not sure why you're paying BT line rental when you're not using any of their services.

    It seems that you and a number of other commenters haven't understood OP's situation and complaint.

    They're not happy that VM charge them line rental when they already have a line from BT. What I understood from that is that they are using the BT line and want to keep it, but also want the other bundled services from VM. To do that, VM force you to have a line and pay line rental on it.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience.
    - Mark Twain
    Arguing with idiots is like playing chess with a pigeon: no matter how good you are at chess, its just going to knock over the pieces and strut around like its victorious.
  • unforeseen
    unforeseen Posts: 7,375 Forumite
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    edited 8 September 2016 at 6:21PM
    If you don't have and pay for VM line then how do you get the TV and broadband?

    It all comes down the same co-ax / fibre line as the phone would use from their distribution point so you still need to pay rental for that line
  • littleboo
    littleboo Posts: 1,696 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Naf wrote: »
    It seems that you and a number of other commenters haven't understood OP's situation and complaint.

    They're not happy that VM charge them line rental when they already have a line from BT. What I understood from that is that they are using the BT line and want to keep it, but also want the other bundled services from VM. To do that, VM force you to have a line and pay line rental on it.

    Why would they keep a BT line when they already have one from Virgin ?
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