Refund/Return Policy If Item Reduced

healeywayne

Please can someone help.

My wife went into Argos last Saturday and brought our son an 80GB Ipod as it was his 18th birthday on Sunday. Money is very tight at the moment but as it was a special birthday we really wanted to push the boat out.

All this was fine and our son was absolutlely over the moon on Sunday morning, but this nice warm feeling my wife had turned into anger this afternoon when she went into the same Argos and found out that the 80GB Ipod had been reduced by £100 just two days later. Even the 160GB Ipod is £20 cheaper than we paid for our sons.

We have rang Argos customer services and although the lady agreed that she would also be very angry, there was nothing she could do. She suggested we go and appeal to the better nature of the manager of our local store but as our son had used the Ipod she didn't hold out much hope.

Where do we stand by a legal and also ethical point of view. Like I said, money is very tight at the moment and it just seems the whole world is ganging up on us!!!!

Thanks for any help you can give me.

Wayne Healey

FloFlo

Well I would return it and say it was faulty and that I had given money instead of a present get my money back and buy another one.

malamute

As above or buy the cheaper one and return it un-opened with the receipt of the dearer one (making sure they are the same size drive)

Colliefrog

No offence but ain't that just the way life goes? iPods are exempt from the 30 day MBG so whether or not he'd used it you still wouldn't get a refund. And as for taking it back and saying it's faulty, they may check it and see that it works fine.

healeywayne

Colliefrog wrote: »

No offence but ain't that just the way life goes? iPods are exempt from the 30 day MBG so whether or not he'd used it you still wouldn't get a refund. And as for taking it back and saying it's faulty, they may check it and see that it works fine.

No offence taken, yes it is just the way life goes I suppose, and if it had dropped in price by £20 or £30 then we would have been a bit miffed but after a good moan amongst ourselves, got on with our lives. But to drop it by £100 is, we feel, taking the mick a bit.

Surely it would have been good customer service for the sales assistant to warn us of the impending price drop? I would imagine they must have seen beforehand all the flyers which were put out first thing Monday morning shouting about the lower price, or are they not even delivered until Monday morning???

Like I said, it was a REAL stretch to get our son this and it just feels like we've been smacked in the face.

We'll be going down Argos first thing and we'll keep you informed but were not exactly holding our breath.

Cheers

Wayne

Derek_Duval

Tell them it's got an intermittent fault, where it locks up randomly, yet his friends got one that never does it. Say that apple tech support verified that it must be a fault. There won't be anyone there who can confirm that fault, just stand by this & you'll get a refund. Try it the honest way & you're unlikely to get anywhere, good luck.
I've just received over £30 refund from amazon for the nano that I bought a few weeks ago, if amazon can refund the differance, it's bad that a high street store like argos won't. Don't feel bad about a white lie, it's just stopping them screwing you!

malamute

What ever you do don't say your Derek Duval if they ask for your name, known returner of perfectly good electronic goods with fictitious faults he'll be on the national dodgy buyers database.

Looking at the Argos site not all the Ipod's are exempt from the 30 day MBG, was the one you purchased have this exemption on your receipt as by the look of it only the one's currently with the so called £80 off have the exemption.

I have no doubt you'll be sorted in the morning one way or the other let's know how you get on!.

Pound

FloFlo wrote: »

Well I would return it and say it was faulty

Fraud.

Derek_Duval wrote: »

Tell them it's got an intermittent fault

Fraud.

MarkyMarkD

There's some sad, and bad, advice on this thread.

Shops reduce prices all the time. Nothing gives anyone the right to get a refund, or a reduction.

You agree to buy it at the price it's on sale at - end of story.

All this fraudulent "pretending it's broken" cobblers is precisely that. Do you have no self-respect?

roddydogs

healeywayne wrote: »

No offence taken, yes it is just the way life goes I suppose, and if it had dropped in price by £20 or £30 then we would have been a bit miffed but after a good moan amongst ourselves, got on with our lives. But to drop it by £100 is, we feel, taking the mick a bit.

Surely it would have been good customer service for the sales assistant to warn us of the impending price drop? I would imagine they must have seen beforehand all the flyers which were put out first thing Monday morning shouting about the lower price, or are they not even delivered until Monday morning???

Like I said, it was a REAL stretch to get our son this and it just feels like we've been smacked in the face.

We'll be going down Argos first thing and we'll keep you informed but were not exactly holding our breath.

Cheers

Wayne

Hows a "sales assistant" supposed to know when prices are going up/down? suppose it had gone UP by £100?

healeywayne

MarkyMarkD wrote: »

There's some sad, and bad, advice on this thread.

Shops reduce prices all the time. Nothing gives anyone the right to get a refund, or a reduction.

You agree to buy it at the price it's on sale at - end of story.

All this fraudulent "pretending it's broken" cobblers is precisely that. Do you have no self-respect?

This is the first thing I told my wife, we paid the price and at the time were happy with the purchase but wouldn't you feel just a little bit cheated to see it at almost 1/2 price just 48 hours later?

With regards to having no self respect, I have never once said I was going to pretend it was broken when I took it back and I resent the insinuation that I did.

And in reply to the other comment about whether the sales assistant would know about the price drop or gain.My wife works for a much larger shopping chain than Argos and every day they are given a sheet telling them of upcoming promotions.

I only came on here to see if we had a leg to stand on legally and to find out what our statutory rights are, I didn't really want to start an arguement.

Maybe I was mistaken.

Wayne