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E tickets voided by travel Agent
Lisa_Smith_72
Posts: 1 Newbie
Hi
We booked Virgin Atlantic flights with an online agent last November 2015, Abta certificate was provided and E tickets issued. Then when we arrived at airport 13/8/16 we were informed by Virgin our tickets had been voided the day we had paid in full, so obviously had agent had cancelled after receiving our money. We had no chioce but to pay virgin the on day price at nearly double the cost. We did on day contact them but got no where with them, they said they had tried to contact us the day before we where due to travel!!!! We are still trying to get our money back from them and wondering if anyone has advice with what to do next, how to claim back extra money we have paid or if this has happened to anyone else
Thanks
Lisa
We booked Virgin Atlantic flights with an online agent last November 2015, Abta certificate was provided and E tickets issued. Then when we arrived at airport 13/8/16 we were informed by Virgin our tickets had been voided the day we had paid in full, so obviously had agent had cancelled after receiving our money. We had no chioce but to pay virgin the on day price at nearly double the cost. We did on day contact them but got no where with them, they said they had tried to contact us the day before we where due to travel!!!! We are still trying to get our money back from them and wondering if anyone has advice with what to do next, how to claim back extra money we have paid or if this has happened to anyone else
Thanks
Lisa
0
Comments
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Would you care to name the agent?
How did you pay the agent?
What reason did they give for 'voiding' your tickets?0 -
"We booked Virgin Atlantic flights with an online agent"
What did the agent offer that simply booking on the Virgin website didn't?0 -
The day people stop booking their tickets from dodgy 3rd party sites is the day 90% of air travel related complaints disappear.0
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Another thread about air tickets being voided by Opodo...
https://forums.moneysavingexpert.com/discussion/comment/71272228#Comment_71272228
Presumably the law of contract gives some protection in this situation...0
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