Ryanair / Opodo Flight Cancellation

Clipper85

Hello,

I have encountered an issue with Ryanair this morning, and I was wondering if anyone else had experienced a similar problem.

Myself and 3 of my friends booked flights from Edinburgh to Dusseldorf on 25/08/16. We are going over to attend a Celtic Champions League match on 1st November. We booked our flights via skyscanner using Opodo - we actually booked the flights prior to Celtic announcing the date of the match, so we were able to obtain a very reasonable price (£62), prior to the costs spiking when everyone else started booking. Within a couple of hours the price had risen to £400. The flight was confirmed shortly after booking.

We have this morning received an email from Opodo advising that after submitting our request to Ryanair, our flight has not been confirmed. It's blatantly obvious why this has occurred - because Ryanair have seen the opportunity to get an additional £300+ per passenger off some other customers. This is completely out of order in my opinion, regardless of what their small print says. We have already booked time off work and arranged accommodation etc.

Can anyone advise if they have encountered this problem before, and if any resolution was reached?

Many thanks

Steve

Alice_Walker

Your issue is with Opodo. When booking through a third party you take the risk that they do not book your flight immediately, and hence the price may fluctuate. Given that they have taken ten days to contact you, it appears that is what has happened here.

Did you not receive any confirmation or booking reference from Ryanair?

You can ask Opodo to cover the cost of the more expensive flights, but given their poor reputation I doubt you'll get far.

Out of interest, why did you not book directly?

peachyprice

Clipper85 wrote: »

Hello,

I have encountered an issue with Ryanair this morning, and I was wondering if anyone else had experienced a similar problem.

Myself and 3 of my friends booked flights from Edinburgh to Dusseldorf on 25/08/16. We are going over to attend a Celtic Champions League match on 1st November. We booked our flights via skyscanner using Opodo - we actually booked the flights prior to Celtic announcing the date of the match, so we were able to obtain a very reasonable price (£62), prior to the costs spiking when everyone else started booking. Within a couple of hours the price had risen to £400. The flight was confirmed shortly after booking.

We have this morning received an email from Opodo advising that after submitting our request to Ryanair, our flight has not been confirmed. It's blatantly obvious why this has occurred - because Ryanair have seen the opportunity to get an additional £300+ per passenger off some other customers. This is completely out of order in my opinion, regardless of what their small print says. We have already booked time off work and arranged accommodation etc.

Can anyone advise if they have encountered this problem before, and if any resolution was reached?

Many thanks

Steve

You used a third party who do not have live access to Ryan Air and who did not make the booking on your behalf when they took your money, if you'd have booked direct you would have got the price you saw, unfortunately Opodo have put you on a 'to do' pile and in the meantime prices have risen.

Your issue is solely with Opodo, what T&C's did you agree to at the time of booking regarding price differences?

Caz3121

When you 'requested' the Ryanair flights from Opodo, the prices showing were likely not live. Did you compare it to the Ryanair website which would have had the live price?
Your request will have gone in a pile for an Opodo member of staff to log into the Ryanair website and fill in your details...this is not instant. If you want to book immediately at the live price, you need to book direct with the airline.

jpsartre

This is what can happen when you book your flights from a dodgy 3rd party site. It's not like there aren't hundreds of warning out there about Opodo (and their sister site eDreams) already. Why didn't you just book direct from Ryanair in the first place?

bagand96

It's blatantly obvious why this has occurred

It is blatantly obvious why this had occurred.

But its not the reason you state. As others have said, opodo don't have live access to the Ryanair website. Your booking request will have had to be manually processed by opodo on the Ryanair website. And it sounds like this took them too long and the prices increased.

It's an expensive lesson. For Ryanair it's always best to go direct to their website. No reason at all to use an agent.

antenna

It's because when you Google Ryanair top of the results is Ryanair/Edreams.,...

Caz3121

antenna wrote: »

It's because when you Google Ryanair top of the results is Ryanair/Edreams.,...

only if you do not have an AD blocker :-)

Opodo

Dear Steve,

Thank you for making this post and for allowing us the opportunity to advise you on the matter.

We would kindly inform you that Opodo works with a live pricing however, eventually, being the fare a subject of availability, it may expire for the time your booking request is received.

In order to advise you further, we would need you to update your comments indicating the Opodo reference code, the long number.

We hope to be hearing from you soon.

Best regards,
Liv - Opodo

eDicky

Opodo wrote: »

We would kindly inform you that Opodo works with a live pricing however, eventually, being the fare a subject of availability, it may expire for the time your booking request is received.

If the structure and style of this sentence is any reflection of the Opodo booking system, no wonder it is considered so dodgy..!

peachyprice

Opodo wrote: »

We would kindly inform you that Opodo works with a live pricing however, eventually, being the fare a subject of availability, it may expire for the time your booking request is received.

How can fares expire if they're live? Live is live, direct through to Ryan Air, there is no 'request' for live bookings.