Faulty Macerator pump

George_Michael

Before you send the faulty unit back to the seller, have you considered contacting the manufacturer to enquire about a warranty claim?
They may not be interested in dealing with you but there is certainly no harm in asking.

northwest1965

George_Michael wrote: »

Before you send the faulty unit back to the seller, have you considered contacting the manufacturer to enquire about a warranty claim?
They may not be interested in dealing with you but there is certainly no harm in asking.

Tried filling out the contact us form over the last 3 days but it is not working. The call cost is 25p per min minimum

[Deleted User]

northwest1965 wrote: »

As for exactly why or how it burnt out, I do not know

So you can't say for certain (just as I couldn't) that the fault was not a blockage.

If you send the item back, it'll be repaired and you'll then have two macerators??

northwest1965

Moneyineptitude wrote: »

So you can't say for certain (just as I couldn't) that the fault was not a blockage.

If you send the item back, it'll be repaired and you'll then have two macerators??

If it was a blockage, there is nothing in there, the filter is also clear on the washer.

Don't mind having a spare, for me it is more important that my tenant has a working washing machine in her basement within a week

northwest1965

northwest1965 wrote: »

Ok quick update.....no blockage, just a burnt out motor.

I asked him about cleaning etc and he said the new Saniflo will require it every 2 years

Husband has been and collected the old Easywaste. Having been assured yesterday that it wasn't a blockage and just a burnt out motor, on inspection today by us, it looks to be a faulty pressure switch.

It works manually so is definitely not a burnt out motor.

I would also add that we normally do all our own repairs to the property. The agent who we use decided to ring a call out company, that the agency use on a regular basis.

They fitted the new Sanivite yesterday evening. When my husband went to check it today, it obviously hadn't been tested as the jubilee clip wasn't fitted and the water gushed out.

According to the company, the engineers paperwork says it was tested and basically if we don't like the £400 invoice, they will come and take it out.!!

photome

northwest1965 wrote: »

Husband has been and collected the old Easywaste. Having been assured yesterday that it wasn't a blockage and just a burnt out motor, on inspection today by us, it looks to be a faulty pressure switch.

It works manually so is definitely not a burnt out motor.

I would also add that we normally do all our own repairs to the property. The agent who we use decided to ring a call out company, that the agency use on a regular basis.

They fitted the new Sanivite yesterday evening. When my husband went to check it today, it obviously hadn't been tested as the jubilee clip wasn't fitted and the water gushed out.

According to the company, the engineers paperwork says it was tested and basically if we don't like the £400 invoice, they will come and take it out.!!

are you going to see if they are bluffing, does sound like some shoddy workmanship

northwest1965

Just got off the phone from the director of the company.

He genuinely seemed gutted.

My husband is meeting with another plumber from the company tomorrow so he can re fit the old one. The one they ordered, is being taken back and just left in stock.

Ok here goes Moneyineptitude:o it looks like the fault was detergent in the pipe attached to the pressure switch!