Sky TV - No evidence of Contract

noobie247

Hi,

To cut a long story short, I am moving house and decided that I no longer want Sky in the new home, I don't watch TV enough to warrant the payments. I had a 9 month discount of 25% applied in April, but now I want to cancel, they are saying that as I signed up to this 9 months discount, then I am contracted for 12 months? I did not receive a letter nor did I receive any email to confirm this, until I was on the phone with them discussing, an email conveniently came into my inbox stating I am now bound for 12 months from the 8/4/16.

I have cancelled my Broadband and Line Rental and I am now stuck with paying the TV for £15 a month until January and then £20 a month until April until the contract expires, yet I didn't receive any confirmation of the contract and don't remember it being told to me on the phone.

How can I get out of this contract? Can I give them say, 30 days notice and pay the remaining bill for this month (£15) and then it will cancel, or will I just have to cough up the charges until April?

Thank you

andrewmp

They will/should have advised you that you had entered a new 12 month contract at the time. Ask for confirmation of when you were informed of this. If it was over the phone they should have a recording.

noobie247

They say they sent me an email on the day that shows as 'opened' on their system, but I don't delete emails and have emails from Sky dating back to 2013 and haven't got this confirmation.

I read in another thread people mentioning about 31 days notice, but I'm not sure if they were talking about 31 days notice after their contract has finished?

teddysmum

You can give 31 days' notice so the service ends on the last day of your minimum term (ie usually a 12 month agreement).


I've never had them not mention the new minimum term, have always had a follow up email and letter. Details of your dates can be found on your My Sky page.

andrewmp

turnbull21 wrote: »

They say they sent me an email on the day that shows as 'opened' on their system, but I don't delete emails and have emails from Sky dating back to 2013 and haven't got this confirmation.

I read in another thread people mentioning about 31 days notice, but I'm not sure if they were talking about 31 days notice after their contract has finished?

How could they possibly know whether you have opened their email or not? If the deal was agreed over the phone ask for a copy.

teddysmum

andrewmp wrote: »

How could they possibly know whether you have opened their email or not?

I was wondering about that. You do know if someone has opened a pm on a forum or the likes of Facebook, but with email, you don't even know that it was received, as you can't rely on getting a postmaster message telling you of failed delivery.

isplumm

teddysmum wrote: »

I was wondering about that. You do know if someone has opened a pm on a forum or the likes of Facebook, but with email, you don't even know that it was received, as you can't rely on getting a postmaster message telling you of failed delivery.

There are programs out there that will tell you whether an email has been opened etc - mailgun is one.

Mark

andrewmp

isplumm wrote: »

There are programs out there that will tell you whether an email has been opened etc - mailgun is one.

Mark

They can embed an image and track if image has been accessed etc, but some clients/servers might cache the images causing this not to be reliable.

Either way, it's up to Sky to provide evidence if they're going to attempt to hold him to a contract he supposedly knows nothing about.

isplumm

andrewmp wrote: »

Either way, it's up to Sky to provide evidence if they're going to attempt to hold him to a contract he supposedly knows nothing about.

Indeed - certainly was not disagreeing with that.

Mark