Moving and installation fees - internet

mab57

Hi,
I am shortly moving to a flat from lodging where bills were all included in my rent.
I am looking to set up internet but am very confused about all the set up costs.

I am not yet in the property but have been told there is a phone socket, which the previous tenant used with a dual socket for phone and broadband.

When I look to ordering a package, the deals say that if you need a phone line it will be such and such extra. How do I know if I need to pay this extra cost? Also, I need permission from my landlady if there is to be any drilling involved in the set up of the internet. Will there be any drilling involved?? I have no idea what any set up will involved!

I am new to having to deal with bills so very confused and stressed about the whole thing!

Edit: Estate agents have just said "all you need to do is connect yourself to the existing line." as the current tenant will be disconnecting themselves at the end of the tenancy. No idea if this helps at all?!

Many thanks in advance!

JJ_Egan

As their has already been a service in place you will not pay for a new line .
Setup probably just connect the modem that's posted out to you via the phone line splitter .
Decide what you want and who you want to go with and sign up . Costs are basically Land Line + Broadband charges .

mab57

Hi,

Thanks for this.

How do I ensure that the current landline is not disconnected or that I end up paying for more than 1 line?

I have gone back to the letting agency and asked them for the landline. They have come back saying they don't have this information and "The current tenant will be disconnecting from the line before you move in therefore you will need to contact BT and set up your own, new connection."

1. In plain English, what does this mean???
2. If I contact BT and get a new connection, does that mean I will be paying for 2 line rentals??
3. Does this mean, if I ring them up, get connected and therefore a number. I will then enter this number into whichever provider I go for and they will say whether or not I need anything installed?
4. OR do I bypass BT and get a line set up with whichever provider I go with? If I do this, will it involve any drilling?

Edit, phoned plusnet and talked it through with them, they can't see a line with BT, so I will need an engineer (£49.99) for any provider I want, apart from Virgin.
Thanks in advance!

iniltous

There are a couple of things to consider here, if the flat has service already it could be with BT or a company that uses 'BT Wholesale ' connections, or it could be an LLU provider like Sky or Talk Talk , when you called Plusnet, they may be able to 'see' a 'BT' or a someone who uses BT Wholesale type line but may not 'see' an LLU line, so it could be the current occupant is someone like TT ( assuming Virgin isn't available in that location)
The existing tenant may not have advised whoever they use, that they are leaving the property, lots of people just leave without telling their provider .
It probably won't make much difference if the provider you want to use calls it a 'new line' or arranges to takeover or migrate the existing line, lots of providers offer 'free' installation anyway, if you take line and broadband from them.
There may be a delay, if your provider trys to migrate the line from whoever currently 'owns' it at the moment, the process is a letter gets sent to the address, saying ( to the current occupant) someone has asked to takeover the line and if it's a mistake to call their provider and get the migration cancelled, obviously the current occupant gets that letter, thinks ' I'm moving out, and don't care', so the letter goes unanswered after ( I think it's 10 days) the migration is allowed to proceed,if no one has objected to the migration, these 10 days are in case it was a mistake, like someone ordering a line for the wrong address.
If they can install a 'new line' , and it won't really be a new line it just means they make an appointment for an engineer visit, who would probably re use the line in the property anyway, in less than 10 days , a 'new' line could be quicker than a migration