Barclays & Lowcostholidays

GingerFurball_2

What exactly are you expecting Barclays to do? There willbe thousands of customers in your position.

djpailo

GingerFurball wrote: »

What exactly are you expecting Barclays to do? There willbe thousands of customers in your position.

How about call back when they state they will? If there are delays, then extend the time to wait for a call. It isn't difficult..

miller

glentoran99 wrote: »

surely that wont matter as the claim has been made within 120 days?

Maybe proof of posting would be useful just in case they "lose" it to back up when you put the paperwork in.

Of course the other way round the FOS seems to take a banks word for it if they say they posted somehting out.

Tommy1982

GingerFurball wrote: »

It's almost as if there's been some event which has meant that banks are dealing with a backlog of cases, which has caused delays...

All the other banks are managing just fine, social media clearly shows this. Lloyds, for example are refunding within 7-10 days. Do some research before making gormless posts.

debron

I have been waiting for Barclays since 23rd July, after submitting chargeback forms and after several phone calls still no sense out of anyone, the last person told me I had to go on the holiday first now I know there having a laugh, on the letter they sent the chargeback forms it says they will update us within 14 working days but haven't heard a thing. I have banked with Barclays for over 30 years and the first problem I have they are just totally ignoring us, disgusted with their service and yes will definatley change banks the least they could do is to keep us informed, I have now lodged a complaint with Barclays and next step financial omnidbudsman.

debron

at least reply to people would be a good start, Barclays are really letting their customers down

xylophone

If you are switching, look for an incentive.....

First Direct/Co-op/ HSBC/ M&S/Halifax......

glenwells

Re: Barclays chargeback claim submitted 20th July.
I have now gone past the 7 week mark and no refund, no more information than when it was submitted. Told to call back in another couple of weeks!!

Regards
Glen Wells

miller

glenwells wrote: »

Re: Barclays chargeback claim submitted 20th July.
I have now gone past the 7 week mark and no refund, no more information than when it was submitted. Told to call back in another couple of weeks!!

Regards
Glen Wells

Which will make it 9 weeks. I wonder if they would be so tardy if it was initially submitted as a complaint. I think not.

glenwells

Barclays chargeback submitted 20th July

I really cannot believe it just off the phone after 20 minutes of nold to be told to wait another 19 working days effectviely another MONTH!!!!!!!!!!!
Total shambles compared to the other banks.

Unbelievable

Regards
Glen Wells