washing machine running, but no water entering inside the machine. how to fix it?

fitnessguy1

yeah so pretty much as the title says. the machine is running, and it's even spinning, but zero water is entering inside the machine. is this something i could fix myself and, if so, how?

Gastines3

Simple first thought. Is the supply turned on? You should have a blue pipe connected probably under your sink with an on/off lever on it. Make sure the lever is in line with the pipe not at right angles.

fitnessguy1

yes the supply is turned on. I have checked for kinks in the hose, but there's no abnormal kinks. the washing machine is not even 2 months old, so it shouldn't really be malfunctioning already.

keith969

fitnessguy1 wrote: »

yes the supply is turned on. I have checked for kinks in the hose, but there's no abnormal kinks. the washing machine is not even 2 months old, so it shouldn't really be malfunctioning already.

If only 2 months old it should be under warranty? What make/model?

w50nky

As above post, contact the maker for repair under warranty first.
Sounds as though the fill pressure switch has possibly failed.

Le_Kirk

...... or the inlet solenoid valve.

w50nky

The Machine would wait until the water level was correct as signalled by the level sensor. The machine must think that water level is correct in order to proceed with the wash cycle.

fitnessguy1

keith969 wrote: »

If only 2 months old it should be under warranty? What make/model?

hotpoint. it was bought from currys, but their customer service is lacklustre, was hoping to speak to someone maybe tomorrow though not sure if there will be anyone available as it's bank holiday. yeah it is under warranty, but disappointed it's already starting playing up.

fitnessguy1

w50nky wrote: »

As above post, contact the maker for repair under warranty first.
Sounds as though the fill pressure switch has possibly failed.

well that sucks if true. what happens in that case? is it easily fixable without taking it away?

EssexExile

fitnessguy1 wrote: »

well that sucks if true. what happens in that case? is it easily fixable without taking it away?

They don't take them away! When you get a man to call he'll fix it in a few minutes if he has the parts.

keith969

fitnessguy1 wrote: »

hotpoint. it was bought from currys, but their customer service is lacklustre, was hoping to speak to someone maybe tomorrow though not sure if there will be anyone available as it's bank holiday. yeah it is under warranty, but disappointed it's already starting playing up.

Firstly, your point of redress is with Currys, so don't let them fob you off with Hotpoint, who have a terrible reputation anyhow (https://uk.trustpilot.com/review/hotpointservice.co.uk)

Secondly, under the Consumer Rights Act 2015 you have a right to repair or replacement as it's 2 months old. If they fail to do this then you have a right to refund.

Lastly, if you can get a refund, spend a bit more and get a better brand - you might end up paying less in the long term.