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Problem with amazon return

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  • soolin
    soolin Posts: 74,081 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    deannatrois wrote: »
    Not sure this is correct. Like another reply, I returned a non working item and was sent a refund as soon as it was posted (not even received at their returns centre) - last week. I was quite surprised as in the past when I've returned items (not done it for a while), I waited until Amazon received it. If anything I'd say Amazon have speeded up refunds.

    That is the usual process for buyers who have no 'flags' on their account.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • LadyDee
    LadyDee Posts: 4,293 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    deannatrois wrote: »
    Not sure this is correct. Like another reply, I returned a non working item and was sent a refund as soon as it was posted (not even received at their returns centre) - last week. I was quite surprised as in the past when I've returned items (not done it for a while), I waited until Amazon received it. If anything I'd say Amazon have speeded up refunds.

    I had a very similar experience a couple of weeks ago - dropped off the parcel at the collect plus shop, by the time I got home I had an email from Amazon that my refund was being processed. Money was back in my a/c within 24 hours.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    soolin wrote: »
    That is the usual process for buyers who have no 'flags' on their account.
    Such "flags" are only applied when the customer makes an inordinate number of returns as a percentage of purchases.
  • soolin
    soolin Posts: 74,081 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Moneyineptitude wrote: »
    Such "flags" are only applied when the customer makes an inordinate number of returns as a percentage of purchases.

    Exactly - and which appears to be the case for most of us on here.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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