Help Please - Parking Eye not answering points and repeating request for driver

Coupon-mad

Parked at a Retail park for 30 mins over the 'free period' and the free period was only 45 minutes then its 90p for an hour and £1.80 for 2 hours etc. The signs weren't noticed and it was only realised after PCN was sent.

...mitigating circumstances as the driver had an operation under general anaesthetic of which she was getting some medication to help her recovery. However there was long queues but the medication wasn't available in that particular pharmacy. Distraught at this she drove off without noticing the signage and limitations in parking. Evidence had been provided detailing the operation date and details, as proof of the claim

Has the recipient of the PCN and/or the driver, complained to the store manager (showing proof of the operation, if she is happy to do so)? She should do - and if the retailer is a national company, urgently complain to their Head Office. She was delayed by the pharmacy and she was recovering from an operation.

This is unacceptable treatment of shoppers, get angry and complain. If you already have but only by phone or by speaking to the lady on the CS desk, start again by insisting the Store Manager, or retailer Head Office cancels it. If they are on Twitter and/or Facebook then put a complaint out there in public view.

It's not Morrisons with a pharmacy in-store is it? Their Head Office cancel EVERY time a customer emails & complains about PE.

Del_K

Hi Guys

Thanks for the replies, I will do all that's been suggested - fab to know that I'm now no longer alone in this fight and have so much support.

Will report back if I hear anything from the various retailers and in regards to hearing back from PE its been over 45 days since the letter's date (and therefore def over 35 days since I first received this) so should I pursue PE again for a POPLA code?

Cheers Del K

Umkomaas

Don't contact PE, rather complain to the BPA that despite your appeal, PE has not responded with either a cancellation or a rejection with a POPLA code.

The BPA and DVLA were insistent that PPCs should not hold back a POPLA code and make motorists jump through hoops or beg for a POPLA code. This is what they said, so quote it back.

“the following practices may be considered as Code breaches and must not be continued:
• Asking the motorist to enter into additional correspondence to obtain a POPLA code
• Failing to include a correct and/or valid POPLA Code within the Rejection correspondence
• Issuing a POPLA Code with a date identifier which is significantly different from the date of rejection
• Appearing to indicate that the issue of a POPLA Code is conditional on driver details being supplied “

Del_K

Fab thanks Umkomaas! Will do!

Coupon-mad

Del_K wrote: »

Hi Guys

Thanks for the replies, I will do all that's been suggested - fab to know that I'm now no longer alone in this fight and have so much support.

Will report back if I hear anything from the various retailers and in regards to hearing back from PE its been over 45 days since the letter's date (and therefore def over 35 days since I first received this) so should I pursue PE again for a POPLA code?

Cheers Del K

The 35 days is not from when you received it, as said above. They have 35 days from when they received your appeal, but it's not set in stone so you can stop counting! And do not complain to the BPA unless this goes well past that time.

I would concentrate on those complaints. Head Offices by email and also go in person, brandishing the offending 'PCN' at Store Managers. Many of them cancel these week in, week out and customers only have to (persistently) ask.

Marktheshark

People still continue to ignore advice not to use car parks they operate in.
You have to begin to think they may be getting what they asked for.

mowkid

I was just reading some of the threads as a new subscriber. I must say that the acronyms baffle me a bit.
Where are these stickies with them on please I can't see them

Redx

top of this forum , about 4 of them , so above these threads/topics