Selling electrical item on shpock

SJ3005

Hi, I sold an electrical item (cordless Hoover) on Shpock a couple of months ago and now I am being contacted by the buyer stating that it does not work well. When selling it was in good condition and only got rid as I was given a Dyson Hoover by my parent. I would never sell anything that was not 100%. What are my rights if the buyer is now asking for a refund (after 2 months)??? Please Help. Many thanks.

the_lunatic_is_in_my_head

Assuming private sale, buyer only has right to complain the product wasn't as you described. After two months of using a hoover they don't have the right to a refund.

Flyonthewall

Shpock, as far as I'm aware, is cash in hand and sold as seen, no returns the same as Gumtree is.

Buyer has no right to a refund.

ballisticbrian

I was totally shpocked to hear about it!!!

fleshandbone

Instead of communicating with them send them a link to one on sale at Currys that they can buy....followed by a smiley face emoji.

[Deleted User]

fleshandbone wrote: »

Instead of communicating with them send them a link to one on sale at Currys that they can buy....followed by a smiley face emoji.

Thats a fantastic idea, antagonise someone who has your address.

theonlywayisup

treboeth wrote: »

Thats a fantastic idea, antagonise someone who has your address.

Or you can ignore the kids, they go back to school soon.

OP, how were you paid? On a side note: Dyson's aren't Hoovers, they are vacuum cleaners.

Hermione_Granger

theonlywayisup wrote: »

On a side note: Dyson's aren't Hoovers, they are vacuum cleaners.

As true as that may be, the word "Hoover" is used by many people as a generic term for all makes and models of vacuum cleaner.

mrcol1000

Just do not reply to any communication. If it is a private sale and they paid cash then they do not really have any chance of forcing you to refund. Every time you reply gives them hope you will refund. Just keep ignoring them and they will give up eventually.

marcarm

Hermione_Granger wrote: »

As true as that may be, the word "Hoover" is used by many people as a generic term for all makes and models of vacuum cleaner.

It's like when people say 'Tannoy' when they mean public address system/alanpartridge

theonlywayisup

Hermione_Granger wrote: »

As true as that may be,

Yes, as true as it may be, it isn't correct. A vacuum isn't an Hoover. But I check/write contracts for a living. I "do" the minor detail/smallprint.