MSE News: EE to hike out-of-bundle mobile charges by up to 60%

Former_MSE_Nick

Millions of EE mobile customers are facing a steep hike next month in the cost of calls and messages made outside their pay monthly allowance...

Read the full story:
' EE to hike out-of-bundle mobile charges by up to 60%'

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Ian011

More than ever it is important to not exceed your inclusive allowance of:
- calls and texts to geographic numbers starting 01 and 02
- calls to non-geographic numbers starting 03
- calls and texts to mobile numbers starting 071-075 and 077-079.
Doing so has become incredibly expensive.

If you can avoid calling premium rate numbers starting 070, 084, 087, 09 or 118, and avoid calling or texting mobile shortcodes, there should be nothing further to pay for UK calls and texts.

Most landline providers offer equivalent inclusive 'anytime' deals for calls (including calls to mobile numbers) for around £8 per month. Now may be the time to cut your mobile usage and, shock! horror!, use your landline.

Calls to numbers starting 080 and 116 are free-to-caller on landlines and mobiles. It doesn't matter which method you use to call these numbers.

Atasas

http://forums.moneysavingexpert.com/showpost.php?p=71190772&postcount=252

Atasas

Ian011 wrote: »

More than ever it is important to not exceed your inclusive allowance of:
- calls and texts to geographic numbers starting 01 and 02
- calls to non-geographic numbers starting 03
- calls and texts to mobile numbers starting 071-075 and 077-079.
Doing so has become incredibly expensive.

If you can avoid calling premium rate numbers starting 070, 084, 087, 09 or 118, and avoid calling or texting mobile shortcodes, there should be nothing further to pay for UK calls and texts.

Most landline providers offer equivalent inclusive 'anytime' deals for calls (including calls to mobile numbers) for around £8 per month. Now may be the time to cut your mobile usage and, shock! horror!, use your landline.

Calls to numbers starting 080 and 116 are free-to-caller on landlines and mobiles. It doesn't matter which method you use to call these numbers.

Honestly, whoever is in charge of OFCOM should get sacked, and maybe even hung for allowing such mess

boatman

EE contract T&C's post October 2015:

8. Your termination rights
8.1 You can give Us notice to terminate this Agreement by calling customer
services and providing Us with 30 days’ notice, at any time.

8.4 A Cancellation Charge and/or an Additional Commitment Service
Cancellation Charge won’t apply if You are within the Minimum Term
and:
8.4.3 You are a Consumer and the change that We gave You Written Notice of
in point 12.3 is of material detriment to You and You give Us notice to
immediately cancel this Agreement before the change takes effect;

12.3 If You are a Consumer and the change is of material detriment to You,
We will send You Written Notice 30 days before the terms and conditions
are due to change. The new terms and conditions will apply to You once
that notice has run out, unless You terminate Your Agreement with Us
within that notice period. If You do this You won’t have to pay any
Cancellation Charge that would otherwise apply, see point 8.1.

10. Equipment

10.1 You may get Equipment from Us directly when You take out a Price Plan,
whether for free or for an upfront cost. Unless We tell You otherwise, or
You get Equipment under a Finance agreement, We will own any
Equipment provided to You by Us for the first six months of the Minimum
Term.
10.2 If You take out a Price Plan via a third party who is not EE and get
Equipment from that third party when You take out the Price Plan, that
third party may own any Equipment provided to You by them for the first
six months of the Minimum Term. If this is the case, that third party will
tell You this point 10 applies.


Same as Vodafone terms, they will inform you if these changes will affect you. How do they know whether you will use out of bundle services in the future? OFCOM have made a complete horlicks of the regs...

NittyGritty

is it just me or as EE hiked the prices well above the max allowed of 1.3% rpi, if so why hasn't anyone mentioned this route as way to cancel?


7.2.4.2 We have given You Written Notice of an increase in the Additional Commitment Service Charge under
point 7.1 that is higher than the annual percentage increase in the Retail Price Index (RPI) as calculated in point
7.1.4); and (ii) You give Us notice to immediately cancel the Additional Commitment Service before the change takes effect

‘Additional Service’ an optional/extra Service not part of Your Price Plan, including but not limited to, premium
rate services, additional products and services added to your Price Plan, Content, directory enquiry services,
Roaming and international services and/or third party services, and the charges for a Service once any Allowance is used up

System

Do you expect OFCOM to hold your hand when you cross the road too?

Hypothetically speaking if I had an EE contract - I would deem increases, in all those services that I MAY use over the minimum period, to be to my material detriment and notify them accordingly...

boatman wrote: »

Same as Vodafone terms, they will inform you if these changes will affect you. How do they know whether you will use out of bundle services in the future? OFCOM have made a complete horlicks of the regs...

Ian011

NittyGritty wrote: »

Is it just me or has EE hiked the prices well above the max allowed of 1.3% RPI ...

These are price rises for out-of-allowance calls. If you are regularly exceeding your allowance of calls to UK numbers, you are quite simply on the wrong call plan.

If you spend your life calling 084, 087, 09 or 118 numbers, you'll have already moved to a provider where the Access Charge is some 35p per minute less than charged by EE and others.

I cannot imagine anyone ever making international calls at those prices, old or new.

boatman

Heng_Leng wrote: »

Do you expect OFCOM to hold your hand when you cross the road too?

Hypothetically speaking if I had an EE contract - I would deem increases, in all those services that I MAY use over the minimum period, to be to my material detriment and notify them accordingly...

By highlighting 'they' I was pointing out that EE seem to think they can choose, when in fact it is down to you to prove material detriment.
It's just a shame network's have latched on to another way to wring money out of people, many of whom will be charged more, but how do you prove you will suffer in the future? It would appear as far as OFCOM are concerned oob rises are not enough reason to cancel..

Heng, you have very strange way of interpreting what I wrote, I think it's pretty clear what I think of the situation.

NittyGritty

Ian011 wrote: »

These are price rises for out-of-allowance calls. If you are regularly exceeding your allowance of calls to UK numbers, you are quite simply on the wrong call plan.

If you spend your life calling 084, 087, 09 or 118 numbers, you'll have already moved to a provider where the Access Charge is some 35p per minute less than charged by EE and others.

I cannot imagine anyone ever making international calls at those prices, old or new.

the out of bundle hike is covered here as highlighted below


7.2.4.2 We have given You Written Notice of an increase in the Additional Commitment Service Charge under
point 7.1 that is higher than the annual percentage increase in the Retail Price Index (RPI) as calculated in point
7.1.4); and (ii) You give Us notice to immediately cancel the Additional Commitment Service before the change takes effect

‘Additional Commitment Service Cancellation Charge’
the Charge which totals the rest of the monthly Charges
for the remainder of the minimum period of the Additional Commitment Service, discounted by any prepaid


Additional Service’ an optional/extra Service not part of Your Price Plan, including but not limited to, premium
rate services, additional products and services added to your Price Plan, Content, directory enquiry services,
Roaming and international services and/or third party services, and the charges for a Service once any Allowance is used up

NittyGritty

so again why isn't anyone using this option rather than material detriment?