uksupport@paybyphone.com

carefullycautious

Can anyone tell me if this company is a scam or not. I keep getting messages on my iPhone for a parking receipt for a car I don't have in a location 83161 I have no idea of. The number 65565 come up on google with the paybyphone.com with the above email address. Is it safe to contact them to let them know?


Has anyone else had this?

Atasas

Had to pay few times by mobile, and receipt came back with clear council name etc
Looks dodgy, what to do?- ring PayPhonePlus
http://www.phonepayplus.org.uk or write to them as you questioned here

mije1983

I've used paybyphone a couple of times so they are genuine.

Location 83161 is Abbey Road in Brighton

https://paybyphone.co.uk/locations/brighton-hove

I take it you've never been there or used your mobile to pay for parking?

carefullycautious

No I have never been there or pay by phone for any parking. Also the car reg that is displayed is not our car.


I am just concerned that if I contact them they will get a lot of info which I am worried about.

carefullycautious

Atasas wrote: »

Had to pay few times by mobile, and receipt came back with clear council name etc
Looks dodgy, what to do?- ring PayPhonePlus
http://www.phonepayplus.org.uk or write to them as you questioned here

I don't have a statement as I pay as you go. Does this mean they can take money from my phone to pay for the parking?

mije1983

carefullycautious wrote: »

I am just concerned that if I contact them they will get a lot of info which I am worried about.

What info are you worried they will get? Just contact them and say the mobile number linked to that car registration is incorrect. Their website says:

I am receiving text message or emails about parking transactions that are not mine.

It is possible that an account holder registered an account using the wrong information. Please forward the message to [EMAIL="uksupport@paybyphone.com?subject=Parking%20transactions"]uksupport@paybyphone.com[/EMAIL] and we can investigate and attempt to contact the account holder.

Atasas

Sorry, I have multiple SIM's and when I pay, I used contract one

carefullycautious wrote: »

I don't have a statement as I pay as you go. Does this mean they can take money from my phone to pay for the parking?

most likely as post above says- error or attempt to defraud any other user number, without a knowledge, that is PAYG


May payments (3 times) where verified by txt, by getting a link to press on, to open a browser page- that paid and then I had receipt as txt.
(what sounds to be second stage in your case)

carefullycautious

Sorry Atasas not sure what you are saying.


mije1983
I have sent the text from my email account explaining the above. I was worried if it was some sort of scam that they would have my mobile number and email address.
Have had an automated message back saying that they will resolve within 2 days.


Hope this resolves matters


Thanks for all your help