Confused re Morrisons/Parking eye PCN

littlecabbage

Hello,

I have read the Newbies Sticky but am concerned that the examples of successful complaints to retailers and appeals to Parking Eye seem to be quite old. I note the "Beavis case" in 2015 and am not sure whether copying the examples from the time prior to this, is the right way to go now? Feeling very confused so I apologise if I have understood things incorrectly.

My car was parked in a Morrisons car park, monitored by Parking Eye and I (as the keeper) received a PCN from them a week later. The driver had thought (wrongly) that these charges were unenforceable. They had already attempted parking in a nearby car park but found that they needed to buy a ticket upfront (had assumed they would pay upon return to vehicle when they entered the car park). As they had no change, and there was nowhere nearby from which to obtain cash, they left this car park and parked in Morrisons. They were in town to do a voluntary collection for a national charity (which can be proved) and ended up overrunning the two hours free by half an hour. They did need to purchase items from the store before and after the collection, and have receipts to prove it.

I recognise that the driver should have stayed within the 2 hours but feel that £85 is excessive. May I have some advice please:

1) Should I write to the store manager (I cannot find a specific name online) or the CEO of Morrisons? Is there any chance of it being effective post-Beavis case?

2) I haven't been to the car park to check, but suspect the signage is prominent etc. Is there any point appealing on basis that £85 is unreasonable?

3) Am I correct in understanding that a situation like doing a charity collection would carry no sway with getting a charge cancelled?

Thank you in advance for any advice.

Umkomaas

Three courses of action.

1. You edit your opening post to ensure that the driver cannot be identified from it.

2. You appeal to PE using the blue text template (don't alter or add to it) in the newbies FAQ sticky.

3. You email Morrisons CEO and ask him to cancel the charge. If you've got Ms receipts, bank/cc statements showing regular patronage or your member number from your More & Match card, attach those to your email. Every case we have seen over the past few months where this approach has been undertaken has resulted in a M's cancellation of the charge.

Actions 2 and 3 should be done simultaneously.

Read this very recent thread for inspiration, but also do a forum search using this term 'Morrisons cancel'for many other similar. Use 'Show posts', not 'Show threads' for the best search returns.

https://forums.moneysavingexpert.com/discussion/comment/71136351#Comment_71136351

littlecabbage

Thank you Umkomaas, it is much clearer to me now. Have edited post and will get to work on points 2 and 3. Will post an update on here later.

Umkomaas

Good job done on tidying up your opening post. But from here on in you have to forget the 'what happened' as not much of it helps you. In fact it may be best to get rid of a lot of the detail - none of it now matters to you in fighting this.